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Crafting and Executing Strategy
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  • 2017Strategic Planning in Small and Medium Enterprises (SMEs): A Case Study of Botswana SMEs71 cited
  • 2009Customer relationship management strategic application and organizational effectiveness: an empirical investigation60 cited
  • 2006Where Are the Benefits in CRM Technology Investment?32 cited
  • 2013Innovative Strategic Leader Transforming From a Low-Cost Strategy to Product Differentiation Strategy30 cited
  • 2012Customer Relationship Management: Proposed Framework from a Government Perspective Times22 cited
  • 2014The Development Of A Theoretical Lean Culture Causal Framework To Support The Effective Implementation Of Lean In Automotive Component Manufacturers19 cited
  • 2009Community Living Lab as a Collaborative Innovation Environment13 cited
  • 2010Case studies in MBA strategic management curriculum development from Australian universities13 cited
  • 2011Propositions To Guide Evidence-Based Decision-Making6 cited
  • 2013The relationship between quality of work life factors and organizational commitment within the pulp and paper industry in the Durban Metropolitan Area0 cited

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