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Usability and responsiveness of artificial intelligence chatbot on online customer experience in e-retailing
16 references·5 citing·46 second hopsampled
Usability and responsiveness of artificial intelligence chatbot on online customer experience in e-retailing (2021)Usability and responsiveness of artificia…Engaged to a Robot? The Role of AI in Service (2020)Engaged to a Robot? The Role …Humanizing chatbots: The effects of visual, identity and conversational cues on humanness perceptions (2019)Humanizing chatbots: The effe…How artificial intelligence will change the future of marketing (2019)How artificial intelligence w…Frontiers: Machines vs. Humans: The Impact of Artificial Intelligence Chatbot Disclosure on Customer Purchases (2019)Frontiers: Machines vs. Human…Brave new world: service robots in the frontline (2018)Brave new world: service robo…Online Customer Experience in e-Retailing: An empirical model of Antecedents and Outcomes (2012)Online Customer Experience in…An assessment of the use of partial least squares structural equation modeling in marketing research (2011)An assessment of the use of p…Who interacts on the Web?: The intersection of users’ personality and social media use (2009)Who interacts on the Web?: Th…The role played by perceived usability, satisfaction and consumer trust on website loyalty (2005)The role played by perceived …Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies (2005)Choosing among Alternative Se…Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model (2004)Measuring e-Commerce Success:…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment☆11☆This article is based upon the first author’s doctoral dissertation completed while at Georgia Institute of Technology. (2001)Experiential value: conceptua…The Big Five Trait taxonomy: History, measurement, and theoretical perspectives. (1999)The Big Five Trait taxonomy: …THE BIG FIVE PERSONALITY TRAITS, GENERAL MENTAL ABILITY, AND CAREER SUCCESS ACROSS THE LIFE SPAN (1999)THE BIG FIVE PERSONALITY TRAI…Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Perceived Usefulness, Perceiv…Understanding User Attitudes Towards AI-Enabled Technologies: An Integrated Model of Self-Efficacy, TAM, and AI Ethics (2024)Understanding User Attitudes …Understanding AI tool engagement: A study of ChatGPT usage and word-of-mouth among university students and office workers (2023)Understanding AI tool engagem…Why Do SMEs Adopt Artificial Intelligence-Based Chatbots? (2022)Why Do SMEs Adopt Artificial …Understanding the user satisfaction and loyalty of customer service chatbots (2022)Understanding the user satisf…Overcoming customer innovation resistance to the sustainable adoption of chatbot services: A community-enterprise perspective in Thailand (2022)Overcoming customer innovatio…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Hedonic shopping motivations (2003)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)Discriminant validity testing in marketing: an analysis, causes for concern, and proposed remedies (2015)An alternative "description of personality": The Big-Five factor structure. 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References

  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.84,999 cited
  • 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology75,250 cited
  • 2011An assessment of the use of partial least squares structural equation modeling in marketing research8,372 cited
  • 1999The Big Five Trait taxonomy: History, measurement, and theoretical perspectives.7,993 cited
  • 2019How artificial intelligence will change the future of marketing3,472 cited
  • 2018Brave new world: service robots in the frontline2,415 cited
  • 1999THE BIG FIVE PERSONALITY TRAITS, GENERAL MENTAL ABILITY, AND CAREER SUCCESS ACROSS THE LIFE SPAN2,271 cited
  • 2001Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment☆11☆This article is based upon the first author’s doctoral dissertation completed while at Georgia Institute of Technology.2,183 cited
  • 2009Who interacts on the Web?: The intersection of users’ personality and social media use2,082 cited
  • 2005Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies1,744 cited
  • 2005The role played by perceived usability, satisfaction and consumer trust on website loyalty1,724 cited
  • 2004Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model1,423 cited
  • 2020Engaged to a Robot? The Role of AI in Service

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1,382 cited
  • 2012Online Customer Experience in e-Retailing: An empirical model of Antecedents and Outcomes1,194 cited
  • 2019Frontiers: Machines vs. Humans: The Impact of Artificial Intelligence Chatbot Disclosure on Customer Purchases1,147 cited
  • 2019Humanizing chatbots: The effects of visual, identity and conversational cues on humanness perceptions1,145 cited
  • Cited by

    • 2022Understanding the user satisfaction and loyalty of customer service chatbots467 cited
    • 2022Overcoming customer innovation resistance to the sustainable adoption of chatbot services: A community-enterprise perspective in Thailand184 cited
    • 2022Why Do SMEs Adopt Artificial Intelligence-Based Chatbots?181 cited
    • 2023Understanding AI tool engagement: A study of ChatGPT usage and word-of-mouth among university students and office workers131 cited
    • 2024Understanding User Attitudes Towards AI-Enabled Technologies: An Integrated Model of Self-Efficacy, TAM, and AI Ethics128 cited