The mediation role of change management in employee development

Bayad Jamal Ali · Govand Anwar

43 citations0/0 files storedInternational Journal of English Literature and Social Sciences

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Organizational Change and Leadership Quality and Supply Management Organizational Management and Change

Abstract

In an increasing number of hotels, hospitality is being used to improve productivity and care quality. The research was conducted in the hospitality industry, specifically in private hotels in Sulaimaniah. The study looked at the perspective of change management in the hospitality industry, specifically in private hotels. However, due to an implementation difference: the gap between plan and execution, the hospitality industry has difficulty implementing reform initiatives. The aim of this paper, from a change management standpoint, is to increase scientific knowledge about factors that reduce the implementation gap and facilitate the transition from "toolbox lean" to real lean hospitality transformation. To find a change management perspective in the hospitality industry, the researchers used a quantitative analysis approach. A total of 90 administrative staff members from private hotels were given the questionnaire at random. The participants in this study were 76 people from various private hotels in Iraq's Kurdistan province. The researchers used multiple regression analysis to assess their established research hypotheses, while the Sobel test was used to determine the function of the mediator, which is the change management initiative. The results showed that all research hypotheses are supported, with the third research hypothesis receiving the highest value, stating that change event mediates education and strategic success, and the first research hypothesis receiving the lowest value, stating that change event mediates technology change and strategic success. Furthermore, it was discovered that change eventplay a constructive and significant role in bridging the gap between change management and strategic performance.

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References

2016Kurt Lewin's change model: A critical review of the role of leadership and employee involvement in organizational change 2021The impact of Human resource management practice on Organizational performance 2021An Empirical Study of Employees’ Motivation and its Influence Job Satisfaction 2020The role of E-service quality in shaping online meeting platforms: a case study from higher education sector 2016Linking perceived management support with employees’ readiness for change: the mediating role of psychological capital 2019Towards an automatic engineering change management in smart product-service systems – A DSM-based learning approach 2018Change Management Models: A Comparative Analysis and Concerns 2018Change management for sustainability: Evaluating the role of human, operational and technological factors in leading Indian firms in home appliances sector

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2021Employee Turnover Intention and Job Satisfaction 2021Factors affecting the quality of financial statements on investment decision making 2023The Impact of Change Management and Work Culture on the Performance of Higher Education Employees

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