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The Potential of Design Thinking and Total Quality Management in Creating Public Value
16 references·0 citing·43 second hop
The Potential of Design Thinking and Total Quality Management in Creating Public Value (2021)The Potential of Design Thinking and Tota…Adapting Total Quality Management (TQM) to Government (2018)Adapting Total Quality Manage…Prototyping and the new spirit of policy-making (2017)Prototyping and the new spiri…A systematic literature review on total quality management critical success factors and the identification of new avenues of research (2017)A systematic literature revie…Design Thinking in Policymaking Processes: Opportunities and Challenges (2016)Design Thinking in Policymaki…Quality management – history and trends (2015)Quality management – history …Diagnosing and prognosticating the quality movement – a review on the 25 years quality literature (1987–2011) (2013)Diagnosing and prognosticatin…The quality movement: Where are you going? (2011)The quality movement: Where a…Leading public sector innovationCo-creating for a better society (2010)Leading public sector innovat…Leading public sector innovation (2010)Leading public sector innovat…Co-creation and the new landscapes of design (2008)Co-creation and the new lands…Critical success factors of continuous improvement in the public sector (2007)Critical success factors of c…TQM as a management system consisting of values, techniques and tools (2000)TQM as a management system co…The ‘Publicness’ of Public Organizations (1997)The ‘Publicness’ of Public Or…In search of TQM (1995)In search of TQMDEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS (1994)DEFINING QUALITY: ALTERNATIVE…Adapting Total Quality Management (TQM) to Government (1992)Adapting Total Quality Manage…Chief executives define their own data needs. (1979)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Total quality management as competitive advantage: A review and empirical study (1995)TQM practices and quality management performance (2008)Operational performance and critical success factors of lean manufacturing in European food processing SMEs (2013)Determinants and barriers to lean implementation in food-processing SMEs – a multiple case analysis (2015)What is total quality control the japanese way (1985)MANAGEMENT THEORY AND TOTAL QUALITY: IMPROVING RESEARCH AND PRACTICE THROUGH THEORY DEVELOPMENT (1994)Total Quality Management: Empirical, Conceptual, and Practical Issues (1995)Components of successful total quality management (2005)Lean, six sigma and lean sigma: fads or real process improvement methods? (2008)The support of Quality Management to sustainable development: a literature review (2016)Competitive Advantage: Creating and Sustaining Superior Performance (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)AIMQ: a methodology for information quality assessment (2002)Information quality benchmarks (2002)Trust and commitment influences on customer retention: insights from business-to-business services (2003)An introduction to concept mapping for planning and evaluation (1989)Creating public value : strategic management in government (1995)Varieties of Participation in Complex Governance (2006)Innovation labs and co-production in public problem solving (2019)When design meets power: design thinking, public sector innovation and the politics of policy-making (2019)Out of the Crisis (1982)Theoretical Perspectives for Strategic Human Resource Management (1992)Towards a Methodology for Developing Evidence‐Informed Management Knowledge by Means of Systematic Review (2003)Factors Affecting Workforce Turnover in the Construction Sector: A Systematic Review (2019)Utilization and development of systematic reviews in management research: What do we know and where do we go from here? (2021)A brief review of partial least squares structural equation modeling (PLS-SEM) use in quality management studies (2022)The Machine That Changed the World (1991)The machine that changed the world (1992)The New Spirit of Capitalism (2005)Improving public policy and administration: exploring the potential of design (2019)Co-Creation for Sustainability (2022)Preserving the Publicness of the Nonprofit Sector (2011)RESIGNED BUT SATISFIED: THE NEGATIVE IMPACT OF PUBLIC SERVICE MOTIVATION AND RED TAPE ON WORK SATISFACTION (2011)Responsible innovation as an endorsement of public values: the need for interdisciplinary research (2014)Experience-based Co-design and Healthcare Improvement: Realizing Participatory Design in the Public Sector (2015)Co-Production and the Co-Creation of Value in Public Services: A suitable case for treatment? (2016)What is co-creation? An interactional creation framework and its implications for value creation (2017)A New Theory for Public Service Management? Toward a (Public) Service-Dominant Approach (2012)Designing Public Participation Processes (2012)INNOVATION IN THE PUBLIC SECTOR: A SYSTEMATIC REVIEW AND FUTURE RESEARCH AGENDA (2015)It takes Two to Tango? Understanding the C o‐production of Public Services by Integrating the Services Management and Public Administration Perspectives (2013)
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References

  • 2008Co-creation and the new landscapes of design5,552 cited
  • 1994DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS1,209 cited
  • 2010Leading public sector innovationCo-creating for a better society479 cited
  • 2010Leading public sector innovation456 cited
  • 2000TQM as a management system consisting of values, techniques and tools438 cited
  • 2017A systematic literature review on total quality management critical success factors and the identification of new avenues of research274 cited
  • 2007Critical success factors of continuous improvement in the public sector251 cited
  • 1997The ‘Publicness’ of Public Organizations221 cited
  • 2016Design Thinking in Policymaking Processes: Opportunities and Challenges215 cited
  • 2017Prototyping and the new spirit of policy-making207 cited
  • 2018Adapting Total Quality Management (TQM) to Government190 cited
  • 1992Adapting Total Quality Management (TQM) to Government187 cited
  • 2015Quality management – history and trends183 cited
  • 2011The quality movement: Where are you going?173 cited
  • 1995In search of TQM161 cited
  • 2013

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Diagnosing and prognosticating the quality movement – a review on the 25 years quality literature (1987–2011)
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