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Total quality management and sustainability in the public service sector: the mediating effect of service innovation
16 references·9 citing·44 second hop
Total quality management and sustainability in the public service sector: the mediating effect of service innovation (2021)Total quality management and sustainabili…Green process innovation, green product innovation, and corporate financial performance: A content analysis method (2019)Green process innovation, gre…Dynamic Capabilities and Organizational Performance: A Meta‐Analytic Evaluation and Extension (2016)Dynamic Capabilities and Orga…Management Innovation: Management as Fertile Ground for Innovation (2013)Management Innovation: Manage…Institutional-based antecedents and performance outcomes of internal and external green supply chain management practices (2013)Institutional-based anteceden…ISO 9001 and ISO 14001: Towards a Research Agenda on Management System Standards* (2012)ISO 9001 and ISO 14001: Towar…METHODS FOR TESTING DISCRIMINANT VALIDITY (2011)METHODS FOR TESTING DISCRIMIN…Towards a multidisciplinary definition of innovation (2009)Towards a multidisciplinary d…An empirical assessment of the EFQM Excellence Model: Evaluation as a TQM framework relative to the MBNQA Model (2008)An empirical assessment of th…Models of Performance-Measurement Use in Local Governments: Understanding Budgeting, Communication, and Lasting Effects (2005)Models of Performance-Measure…The Disruptive Nature of Information Technology Innovations: The Case of Internet Computing in Systems Development Organizations1, 2 (2003)The Disruptive Nature of Info…KNOWLEDGE-INTENSIVE BUSINESS SERVICES AS CO-PRODUCERS OF INNOVATION (2000)KNOWLEDGE-INTENSIVE BUSINESS …Knowledge-Intensive Business Services as Co-Producers of Innovation (2000)Knowledge-Intensive Business …A RESOURCE-BASED PERSPECTIVE ON CORPORATE ENVIRONMENTAL PERFORMANCE AND PROFITABILITY. (1997)A RESOURCE-BASED PERSPECTIVE …A Natural-Resource-Based View of the Firm (1995)A Natural-Resource-Based View…Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics (1981)Structural Equation Models wi…Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics (1981)Structural Equation Models wi…Unveiling the contextual effects of total quality management to enhance sustainable performance (2024)Unveiling the contextual effe…The mediation role of innovation in the relationship between total quality management and performance of small and medium scale enterprises (2024)The mediation role of innovat…PUBLICSERV: Quality assessment scale for public services (2024)PUBLICSERV: Quality assessmen…Optimizing the Digital Transformation Capability for Enhancing Economic Sustainability of Entrepreneurial Venture: The Moderating Role of Entrepreneurial Orientation (2024)Optimizing the Digital Transf…The impact of TQM practices on organizational performance and on innovation: the mediating role of organizational learning (2023)The impact of TQM practices o…Identifying the critical success practices of sustainability and their implementation in the manufacturing sector of Pakistan: an exploratory factor analysis (2023)Identifying the critical succ…Relationship of total quality management with corporate sustainability in the MSME sector: does innovation capability play a mediating role? 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(2001)Corporate Social and Financial Performance: A Meta-Analysis (2003)Firm resources and sustained competitive advantage (2004)Toward a New Conception of the Environment-Competitiveness Relationship (1995)Redefining innovation — eco-innovation research and the contribution from ecological economics (2000)Impact of knowledge management practices on green innovation and corporate sustainable development: A structural analysis (2019)Exploring the influence of knowledge management process on corporate sustainable performance through green innovation (2020)Investigating influence of green innovation on sustainability performance: A case on Malaysian hotel industry (2020)Innovation in services (1997)Do Services Innovate (Differently)? Insights from the European Innobarometer Survey (2005)Knowledge intensive business services: prospects and policies (2005)A resource‐based view of the firm (1984)PERFORMANCE, SLACK, AND RISK TAKING IN ORGANIZATIONAL DECISION MAKING. 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References

  • 1981Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics13,274 cited
  • 1981Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics9,798 cited
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  • 1997A RESOURCE-BASED PERSPECTIVE ON CORPORATE ENVIRONMENTAL PERFORMANCE AND PROFITABILITY.4,813 cited
  • 2009Towards a multidisciplinary definition of innovation1,789 cited
  • 2019Green process innovation, green product innovation, and corporate financial performance: A content analysis method1,379 cited
  • 2013Institutional-based antecedents and performance outcomes of internal and external green supply chain management practices1,154 cited
  • 2000Knowledge-Intensive Business Services as Co-Producers of Innovation989 cited
  • 2000KNOWLEDGE-INTENSIVE BUSINESS SERVICES AS CO-PRODUCERS OF INNOVATION856 cited
  • 2008An empirical assessment of the EFQM Excellence Model: Evaluation as a TQM framework relative to the MBNQA Model604 cited
  • 2003The Disruptive Nature of Information Technology Innovations: The Case of Internet Computing in Systems Development Organizations1, 2473 cited
  • 2012ISO 9001 and ISO 14001: Towards a Research Agenda on Management System Standards*471 cited
  • 2016Dynamic Capabilities and Organizational Performance: A Meta‐Analytic Evaluation and Extension460 cited

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  • 2005Models of Performance-Measurement Use in Local Governments: Understanding Budgeting, Communication, and Lasting Effects433 cited
  • 2013Management Innovation: Management as Fertile Ground for Innovation392 cited
  • 2011METHODS FOR TESTING DISCRIMINANT VALIDITY387 cited
  • Cited by

    • 2024Unveiling the contextual effects of total quality management to enhance sustainable performance50 cited
    • 2022Impact of Total Quality Management (TQM) practices on Sustainability and Organisational Performance45 cited
    • 2022Relationship of total quality management with corporate sustainability in the MSME sector: does innovation capability play a mediating role?40 cited
    • 2024The mediation role of innovation in the relationship between total quality management and performance of small and medium scale enterprises28 cited
    • 2024Optimizing the Digital Transformation Capability for Enhancing Economic Sustainability of Entrepreneurial Venture: The Moderating Role of Entrepreneurial Orientation23 cited
    • 2023The impact of TQM practices on organizational performance and on innovation: the mediating role of organizational learning21 cited
    • 2022Emerging research trends of total quality management in the COVID-19 pandemic: a dynamic evolution analysis15 cited
    • 2023Identifying the critical success practices of sustainability and their implementation in the manufacturing sector of Pakistan: an exploratory factor analysis10 cited
    • 2024PUBLICSERV: Quality assessment scale for public services5 cited