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Serviços com qualidade: a vantagem competitiva · Study

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ArticleServiços com qualidade: a vantagem competitiva

Karl O. Albrecht1992

Article1992

Serviços com qualidade: a vantagem competitiva

Karl O. Albrecht · Lawrence J. Bradford

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Customer Service Quality and Loyalty Management Systems and Quality Improvement Service and Product Innovation

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2006Mensuração da qualidade de serviço em empresas de fast food

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Year1992

Typearticle

Published1992-01-01

Languagept

Citations17

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ShelfCustomer Service Quality and Loyalty

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openalex_workW3162950342

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