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Lawrence J. Bradford · Study

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Lawrence J. Bradford

2 works· latest 1992cluster: provisional

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i102

Citations59

Works here2

89

92

Most cited in this library

The Service Advantage: How to Identify and Fulfill Customer Needs1989 · 42 citations
Serviços com qualidade: a vantagem competitiva1992 · 17 citations

Works

2 shown

Serviços com qualidade: a vantagem competitiva

·1992·2 authors

17citations

The Service Advantage: How to Identify and Fulfill Customer Needs

·1989·2 authors

42citations