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The Service Advantage: How to Identify and Fulfill Customer Needs · Study

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ArticleThe Service Advantage: How to Identify and Fulfill Customer Needs

Karl O. Albrecht1989

Article1989

The Service Advantage: How to Identify and Fulfill Customer Needs

Karl O. Albrecht · Lawrence J. Bradford

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Customer Service Quality and Loyalty Marketing and Advertising Strategies Service and Product Innovation

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1998An evaluation of the project needs of UK building clients 2015Importance–Performance Analysis by Fuzzy C-Means Algorithm 1998Ansatzpunkte für ein integratives Dienstleistungsmanagement 1991Customer Service A New Philosophy towards Effective City Planning 1991EFFECTIVENESS AND QUALITY OF SERVICE DATA: PUBLIC SECTOR “AFFLUENCE”, PRIVATE SECTOR “SQUALOR”?

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Year1989

Typearticle

Published1989-10-01

Languageen

Citations42

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ShelfCustomer Service Quality and Loyalty

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