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Customer trust and perceived service quality in the healthcare sector: Customer aggressive behaviour as a mediator
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Customer trust and perceived service quality in the healthcare sector: Customer aggressive behaviour as a mediator (2020)Customer trust and perceived service qual…Answers to 20 Questions About Interrater Reliability and Interrater Agreement (2007)Answers to 20 Questions About…The Essential Impact of Context on Organizational Behavior (2006)The Essential Impact of Conte…Trust in Management and Performance: Who Minds the Shop While the Employees Watch the Boss? (2005)Trust in Management and Perfo…Social Exchange Theory: An Interdisciplinary Review (2005)Social Exchange Theory: An In…The customer is not always right: customer aggression and emotion regulation of service employees (2004)The customer is not always ri…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…Understanding Self-Report Bias in Organizational Behavior Research (2002)Understanding Self-Report Bia…Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Consumer Trust, Value, and Lo…Retaliation in the workplace: The roles of distributive, procedural, and interactional justice. (1997)Retaliation in the workplace:…Developing and Maintaining Trust in Work Relationships (1996)Developing and Maintaining Tr…Asymptotic Confidence Intervals for Indirect Effects in Structural Equation Models (1982)Asymptotic Confidence Interva…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Belief, Attitude, Intention a…The processes of causal attribution. (1973)The processes of causal attri…Trust and Managerial Problem Solving (1972)Trust and Managerial Problem …Exchange and Power in Social Life. (1965)Exchange and Power in Social …The Norm of Reciprocity: A Preliminary Statement (1960)The Norm of Reciprocity: A Pr…A Theory of Social Comparison Processes (1954)The Psychology of Interpersonal Relations. (1958)Cognitive, social, and physiological determinants of emotional state. (1962)Self-Concept: Validation of Construct Interpretations (1976)The Intuitive Psychologist And His Shortcomings: Distortions in the Attribution Process (1977)The social psychology of creativity: A componential conceptualization. (1983)Prospect Theory: An Analysis of Decision under Risk (1979)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Prospect theory: An analysis of decision under risk (1988)E-S-QUAL (2004)Internet Users' Information Privacy Concerns (IUIPC): The Construct, the Scale, and a Causal Model (2004)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Path Analysis: Sociological Examples (1966)The American Occupational Structure. (1968)Introduction to Structural Equation Models. (1976)Confidence Limits for the Indirect Effect: Distribution of the Product and Resampling Methods (2004)lavaan : An R Package for Structural Equation Modeling (2012)Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R (2021)Public Opinion and Public Opinion Polling (1948)The Evolution of Reciprocal Altruism (1971)Social Capital in the Creation of Human Capital (2000)Statistical Theories of Mental Test Scores (1969)Intraclass correlations: Uses in assessing rater reliability. (1979)Review of Psychometric theory (2nd ed.). (1979)The Necessity of Others is The Mother of Invention: Intrinsic and Prosocial Motivations, Perspective Taking, and Creativity (2011)Organizational Climate and Culture (2012)The Microfoundations Movement in Strategy and Organization Theory (2015)Self-Reports in Organizational Research: Problems and Prospects (1986)Structural Equations with Latent Variables. (1991)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Common Method Bias in PLS-SEM (2015)Experimental and Quasi-Experimental Designs for Research (1963)Intrinsic Motivation and Self-Determination in Human Behavior (1985)Intrinsic Motivation and Self-Determination in Human Behavior (1988)Contextualizing Entrepreneurship—Conceptual Challenges and Ways Forward (2011)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)The Theory of Social and Economic Organization. (1948)Antecedents and consequences of employee engagement (2006)Perceived Organizational Support: A Meta-Analytic Evaluation of Organizational Support Theory (2015)Social Exchange Theory: A Critical Review with Theoretical Remedies (2017)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)The theory of planned behavior (1991)The Commitment-Trust Theory of Relationship Marketing (1994)Social Capital: Its Origins and Applications in Modern Sociology (1998)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)
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References

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  • 1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research36,736 cited
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  • 2002Understanding Self-Report Bias in Organizational Behavior Research

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  • 2004The customer is not always right: customer aggression and emotion regulation of service employees984 cited
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