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The effects of service climate and internal service quality on frontline hotel employees’ service-oriented behaviors
16 references·3 citing·44 second hop
The effects of service climate and internal service quality on frontline hotel employees’ service-oriented behaviors (2021)The effects of service climate and intern…Servant leadership, procedural justice climate, service climate, employee attitudes, and organizational citizenship behavior: A cross-level investigation. (2010)Servant leadership, procedura…Psychological ownership: theoretical extensions, measurement and relation to work outcomes (2009)Psychological ownership: theo…Handbook of Social Psychology (2004)Handbook of Social PsychologyThe Customer Orientation of Service Workers: Personality Trait Effects on Self-and Supervisor Performance Ratings (2002)The Customer Orientation of S…The empowering leadership questionnaire: the construction and validation of a new scale for measuring leader behaviors (2000)The empowering leadership que…Linking service climate and customer perceptions of service quality: Tests of a causal model. (1998)Linking service climate and c…Functional relations among constructs in the same content domain at different levels of analysis: A typology of composition models. (1998)Functional relations among co…The Management of Customer-Contact Service Employees: An Empirical Investigation (1996)The Management of Customer-Co…Putting the Service-Profit Chain to Work (1994)Putting the Service-Profit Ch…Estimating within-group interrater reliability with and without response bias. (1984)Estimating within-group inter…The Missing Opportunity in Organizational Research: Some Implications for a Theory of Work Performance (1982)The Missing Opportunity in Or…Asymptotic Confidence Intervals for Indirect Effects in Structural Equation Models (1982)Asymptotic Confidence Interva…Sociological Methodology 1980. (1981)Sociological Methodology 1980.Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Organizational climate: A review of theory and research. (1974)Organizational climate: A rev…Back-Translation for Cross-Cultural Research (1970)Back-Translation for Cross-Cu…The impact of knowledge hiding on targets’ knowledge sharing with perpetrators (2023)The impact of knowledge hidin…The effect of employee recognition on restaurant employees’ job embeddedness, knowledge sharing and service orientation: abusive supervision as a moderator (2023)The effect of employee recogn…Intervening for Good: Governmental Intervention for Enhancing Service Worker Capability in Hospitality Business (2023)Intervening for Good: Governm…Statistical Theories of Mental Test Scores (1969)Intraclass correlations: Uses in assessing rater reliability. 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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1970Back-Translation for Cross-Cultural Research14,051 cited
  • 1982Asymptotic Confidence Intervals for Indirect Effects in Structural Equation Models12,786 cited
  • 1984Estimating within-group interrater reliability with and without response bias.4,773 cited
  • 1994Putting the Service-Profit Chain to Work3,732 cited
  • 1998Functional relations among constructs in the same content domain at different levels of analysis: A typology of composition models.2,978 cited
  • 2004Handbook of Social Psychology2,772 cited
  • 1996The Management of Customer-Contact Service Employees: An Empirical Investigation1,920 cited
  • 1998Linking service climate and customer perceptions of service quality: Tests of a causal model.1,716 cited
  • 2000The empowering leadership questionnaire: the construction and validation of a new scale for measuring leader behaviors1,221 cited
  • 2002The Customer Orientation of Service Workers: Personality Trait Effects on Self-and Supervisor Performance Ratings1,092 cited
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  • 1982The Missing Opportunity in Organizational Research: Some Implications for a Theory of Work Performance952 cited
  • 2010Servant leadership, procedural justice climate, service climate, employee attitudes, and organizational citizenship behavior: A cross-level investigation.

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938 cited
  • 2009Psychological ownership: theoretical extensions, measurement and relation to work outcomes918 cited
  • 1981Sociological Methodology 1980.894 cited
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    • 2023The effect of employee recognition on restaurant employees’ job embeddedness, knowledge sharing and service orientation: abusive supervision as a moderator28 cited
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    • 2023Intervening for Good: Governmental Intervention for Enhancing Service Worker Capability in Hospitality Business0 cited