References

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• 1996The Behavioral Consequences of Service Quality12,400 cited
• 2001The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty7,033 cited
• 2000Strategic Brand Management: Building, Measuring, and Managing Brand Equity.3,262 cited
• 2002Country as brand, product, and beyond: A place marketing and brand management perspective1,889 cited
• 1983Selected Determinants of Consumer Satisfaction and Complaint Reports1,466 cited
• 1998Antecedents and consequences of trust and satisfaction in buyer‐seller relationships1,088 cited
• 2011Perilaku Konsumen (Teori Dan Penerapannya Dalam Pemasaran)981 cited
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• 1979Disconfirmation of consumer expectations through product trial.564 cited
• 2004Factors influencing consumer perceptions of brand trust online478 cited
• 1981Sources of consumer satisfaction with retail outlets.380 cited
• 1999Flaming, Complaining, Abstaining: How Online Users Respond to Privacy Concerns329 cited
• 2002Does Customer Knowledge Affect How Loyalty is Formed?281 cited
• 2007