Assessment of sanitation service gap in urban slums for tackling COVID-19

Nishat Shermin · Sk Nafiz Rahaman

36 citations0/0 files storedJournal of Urban Management

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Urban and Rural Development Challenges Child Nutrition and Water Access Gender Studies and Social Issues

Abstract

Coronavirus disease 2019 (COVID-19), caused by Severe acute respiratory syndrome coronavirus-2 (SARS-CoV-2), has been declared as a global pandemic by the World Health Organization (WHO). As the disease is highly infectious, the Global South countries are in a vulnerable situation with high urban population density and lack of Water, Sanitation, and Hygiene (WASH) services. The situation for the urban slum dwellers and low-income group clusters are becoming worse. Lack of health and sanitation service availability has already been an issue for them before the beginning of the pandemic. So, it is predictable that adopting this massive global pandemic is a critical challenge for them. This paper assesses the sanitation service gap in urban slums, which has become a severe challenge to tackle due to COVID-19. The study areas of this research are the Ranarmath slum and the Khema slum of Khulna city, Bangladesh. The SERVQUAL model has been used to identify the quality of sanitation service available in these informal residential settlements. The interpretation of questionnaire survey data from the two slums reveals that one slum lacks Assurance and Empathy, where the other slum lacks Tangibility and Responsiveness. However, the Tangibility, Reliability, and Responsiveness condition of both slums are flawed with the lack of latrine functionalities and services from concerned authorities. The incompatibility of the condition has been identified by evaluating the WHO's different sanitation management policy for COVID-19. The research concludes that sanitation services like handwashing facilities and water supply availability in the latrine directly related to COVID-19 prevention are indigent for these slums.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 36 citations exist upstream.

References

1985A Conceptual Model of Service Quality and Its Implications for Future Research 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 2020The Coronavirus and the Great Influenza Pandemic: Lessons from the “Spanish Flu” for the Coronavirus’s Potential Effects on Mortality and Economic Activity 2020Slum Health: Arresting COVID-19 and Improving Well-Being in Urban Informal Settlements 1991Perceived service quality as a customer‐based performance measure: An empirical examination of organizational barriers using an extended service quality model 2020COVID-19 and the case for global development 2011Quantitative studies of water and sanitation utilities: a benchmarking literature survey 2020COVID-19: Lessons for an Urban(izing) World

Cited by

2022Quality of Administrative Services in Higher Education 2024Livelihood vulnerability assessment of slum dwellers in Rajshahi, Bangladesh: Capital indices-based approach 2023WATER AND SANITATION SERVICE: A PRIORITY TO IMPROVE QUALITY OF SLUM AREAS IN PONTIANAK CITY BASED ON STAKEHOLDERS’ PREFERENCES 2023Disparities in Drinking Water and Sanitation in the Urban Slums of Kerala, India

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

Imported from OpenAlex (CC0) — nothing here is generated.