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Assessment of sanitation service gap in urban slums for tackling COVID-19
11 references·8 citing·38 second hop
Assessment of sanitation service gap in urban slums for tackling COVID-19 (2021)Assessment of sanitation service gap in u…The Coronavirus and the Great Influenza Pandemic: Lessons from the “Spanish Flu” for the Coronavirus’s Potential Effects on Mortality and Economic Activity (2020)The Coronavirus and the Great…Slum Health: Arresting COVID-19 and Improving Well-Being in Urban Informal Settlements (2020)Slum Health: Arresting COVID-…COVID-19: Lessons for an Urban(izing) World (2020)COVID-19: Lessons for an Urba…COVID-19 and urban vulnerability in India (2020)COVID-19 and urban vulnerabil…COVID-19 and the case for global development (2020)COVID-19 and the case for glo…Socio-economic aspects of improved sanitation in slums: A review (2011)Socio-economic aspects of imp…Quantitative studies of water and sanitation utilities: a benchmarking literature survey (2011)Quantitative studies of water…Health, hygiene and appropriate sanitation: experiences and perceptions of the urban poor (2011)Health, hygiene and appropria…Perceived service quality as a customer‐based performance measure: An empirical examination of organizational barriers using an extended service quality model (1991)Perceived service quality as …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Quantification of health risk due to poor sanitation infrastructure in slums of urban Khulna, Bangladesh (2025)Quantification of health risk…Assessing the effectiveness of a rights based approach for pro-poor WASH services: A study in urban poor settlements in Khulna, Bangladesh (2025)Assessing the effectiveness o…Spaces of quiet resistance: navigating health and socio-spatial challenges in informal settlements during the COVID-19 pandemic (2024)Spaces of quiet resistance: n…Livelihood vulnerability assessment of slum dwellers in Rajshahi, Bangladesh: Capital indices-based approach (2024)Livelihood vulnerability asse…COVID-19, “risks” and critical reflections on WASH services in Kolkata's slums (2024)COVID-19, “risks” and critica…WATER AND SANITATION SERVICE: A PRIORITY TO IMPROVE QUALITY OF SLUM AREAS IN PONTIANAK CITY BASED ON STAKEHOLDERS’ PREFERENCES (2023)WATER AND SANITATION SERVICE:…Disparities in Drinking Water and Sanitation in the Urban Slums of Kerala, India (2023)Disparities in Drinking Water…Quality of Administrative Services in Higher Education (2022)Quality of Administrative Ser…Strategic Management and Marketing in the Service Sector (1984)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)A Paradigm for Developing Better Measures of Marketing Constructs (1979)An Integrated Framework for Service Quality, Customer Value, Satisfaction: Evidence from China's Telecommunication Industry (2004)The role of communication and trust in explaining customer loyalty (2004)The importance of institutional image to student satisfaction and loyalty within higher education (2008)Well-Being Over Time in Britain and the USA (1999)Do we really know what makes us happy? 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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2020The Coronavirus and the Great Influenza Pandemic: Lessons from the “Spanish Flu” for the Coronavirus’s Potential Effects on Mortality and Economic Activity804 cited
  • 2020Slum Health: Arresting COVID-19 and Improving Well-Being in Urban Informal Settlements586 cited
  • 1991Perceived service quality as a customer‐based performance measure: An empirical examination of organizational barriers using an extended service quality model563 cited
  • 2020COVID-19 and the case for global development279 cited
  • 2011Quantitative studies of water and sanitation utilities: a benchmarking literature survey240 cited
  • 2020COVID-19: Lessons for an Urban(izing) World194 cited
  • 2011Socio-economic aspects of improved sanitation in slums: A review189 cited
  • 2020COVID-19 and urban vulnerability in India189 cited
  • 2011Health, hygiene and appropriate sanitation: experiences and perceptions of the urban poor130 cited

Cited by

  • 2022Quality of Administrative Services in Higher Education23 cited
  • 2024Livelihood vulnerability assessment of slum dwellers in Rajshahi, Bangladesh: Capital indices-based approach8 cited

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2023
WATER AND SANITATION SERVICE: A PRIORITY TO IMPROVE QUALITY OF SLUM AREAS IN PONTIANAK CITY BASED ON STAKEHOLDERS’ PREFERENCES
6 cited
  • 2023Disparities in Drinking Water and Sanitation in the Urban Slums of Kerala, India5 cited
  • 2025Quantification of health risk due to poor sanitation infrastructure in slums of urban Khulna, Bangladesh3 cited
  • 2024COVID-19, “risks” and critical reflections on WASH services in Kolkata's slums3 cited
  • 2024Spaces of quiet resistance: navigating health and socio-spatial challenges in informal settlements during the COVID-19 pandemic3 cited
  • 2025Assessing the effectiveness of a rights based approach for pro-poor WASH services: A study in urban poor settlements in Khulna, Bangladesh3 cited