Understanding street‐level bureaucrats’ informal collaboration: Evidence from police officers across the jurisdictional divide

Galia Cohen · Nissim Cohen

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Public Policy and Administration Research Policing Practices and Perceptions Management and Organizational Studies

Abstract

We explore the conditions under which informal collaborations between street-level bureaucrats (SLBs) emerge and the motivations for them. From our analysis of 68 interviews with law enforcement officers from 26 law enforcement agencies in a large metropolitan area in Texas, we identified four themes, representing a mix of altruistic and self-interest considerations: 1) ineffective formal collaboration practices, 2) personal and institutional trust, 3) the balance of power between the collaborators, and 4) a supportive management. We contribute to the literature by demonstrating how informal ‘bottom-up’ practices allow SLBs to overcome the constraining ‘jurisdictional divide’ and achieve better work outcomes.

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References

2006Using thematic analysis in psychology 2014Constructing grounded theory 2011An Integrative Framework for Collaborative Governance 1990Collaborating: Finding Common Ground for Multiparty Problems 1996Creating public value: strategic management in government 1995Creating public value : strategic management in government 2006Collaboration Processes: Inside the Black Box 2001Big Questions in Public Network Management Research

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