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Modeling Customer Satisfaction: A Comparative Performance Evaluation of Covariance Structure Analysis Versus Partial Least Squares
16 references·13 citing·27 second hop
Modeling Customer Satisfaction: A Comparative Performance Evaluation of Covariance Structure Analysis Versus Partial Least Squares (2009)Modeling Customer Satisfaction: A Compara…A Partial Least Squares Latent Variable Modeling Approach for Measuring Interaction Effects: Results from a Monte Carlo Simulation Study and an Electronic-Mail Emotion/Adoption Study (2003)A Partial Least Squares Laten…Applications of Structural Equation Modeling in Psychological Research (2000)Applications of Structural Eq…Use of partial least squares (PLS) in strategic management research: a review of four recent studies (1999)Use of partial least squares …The partial least squares approach for structural equation modeling. (1998)The partial least squares app…Modern Methods for Business Research (1998)Modern Methods for Business R…Structural Equation Modeling: Concepts, Issues, and Applications (1997)Structural Equation Modeling:…Structural Equation Modeling: Concepts, Issues, and Applications. (1996)Structural Equation Modeling:…Power analysis and determination of sample size for covariance structure modeling. (1996)Power analysis and determinat…Lisrel 8: Structural Equation Modeling With the Simplis Command Language (1993)Lisrel 8: Structural Equation…A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…Latent Variable Path Modeling with Partial Least Squares (1989)Latent Variable Path Modeling…EQS : structural equations program manual (1989)EQS : structural equations pr…The Effect of Sampling Error on Convergence, Improper Solutions, and Goodness-of-Fit Indices for Maximum Likelihood Confirmatory Factor Analysis (1984)The Effect of Sampling Error …Two Structural Equation Models: LISREL and PLS Applied to Consumer Exit-Voice Theory (1982)Two Structural Equation Model…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…The Method of Path Coefficients (1934)The Method of Path Coefficien…Beyond Technological Capabilities: The Mediating Effects of Analytics Culture and Absorptive Capacity on Big Data Analytics Value Creation in Small- and Medium-Sized Enterprises (2023)Beyond Technological Capabili…Modelling interrelationships of quality management, information technology and entrepreneurial culture and their impact on performance from Indian IT enabled service SMEs (2021)Modelling interrelationships …Mediating Role of Environmental Management Accounting and Control System between Top Management Commitment and Environmental Performance: A Legitimacy Theory (2020)Mediating Role of Environment…Examining the relationship between sport spectator motivation, involvement, and loyalty: a structural model in the context of Australian Rules football (2020)Examining the relationship be…Household behavior in practicing mental budgeting based on the theory of planned behavior (2018)Household behavior in practic…The strategic nature of corporate social responsibility in SMEs: a multiple mediator analysis (2017)The strategic nature of corpo…Gratitude in buyer-seller relationships: a dyadic investigation (2017)Gratitude in buyer-seller rel…Outcome quality in participant sport and recreation service quality models: Empirical results from public aquatic centres in Australia (2016)Outcome quality in participan…Enabling a transformative service system by modeling quality dynamics (2016)Enabling a transformative ser…Eye for an eye (2014)Eye for an eyeSimulation Study for PLS Path Modelling with High-Order Construct: A Job Satisfaction Model Evidence (2012)Simulation Study for PLS Path…An Experimental Analysis of Experiential and Cognitive Variables in Web Navigation (2012)An Experimental Analysis of E…Measuring flow experience in an immersive virtual environment for collaborative learning (2011)Measuring flow experience in …Significance tests and goodness of fit in the analysis of covariance structures. (1980)Structural Equations with Latent Variables. (1991)Alternative Ways of Assessing Model Fit (1992)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Evaluating the use of exploratory factor analysis in psychological research. (1999)Testing Structural Equation Models. (1994)Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R (2021)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Marketing management: analysis. planning. implementation and control (2000)\nThe use of partial least squares path modeling in international marketing (2009)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Structural Equations with Latent Variables (1989)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)User Acceptance of Information Technology: Toward A Unified View1 (2003)When to use and how to report the results of PLS-SEM (2018)Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)Evaluating the Fit of Structural Equation Models: Tests of Significance and Descriptive Goodness-of-Fit Measures (2003)Principles and practice in reporting structural equation analyses. (2002)How to Write Up and Report PLS Analyses (2009)Comparative fit indexes in structural models. (1990)On the Evaluation of Structural Equation Models (1988)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1998The partial least squares approach for structural equation modeling.12,728 cited
  • 1996Power analysis and determination of sample size for covariance structure modeling.10,386 cited
  • 1989EQS : structural equations program manual9,698 cited
  • 1993Lisrel 8: Structural Equation Modeling With the Simplis Command Language7,691 cited
  • 1999Use of partial least squares (PLS) in strategic management research: a review of four recent studies7,307 cited
  • 1996Structural Equation Modeling: Concepts, Issues, and Applications.6,812 cited
  • 1998Modern Methods for Business Research6,534 cited
  • 2003A Partial Least Squares Latent Variable Modeling Approach for Measuring Interaction Effects: Results from a Monte Carlo Simulation Study and an Electronic-Mail Emotion/Adoption Study6,477 cited
  • 1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
  • 1997Structural Equation Modeling: Concepts, Issues, and Applications4,061 cited
  • 1982Two Structural Equation Models: LISREL and PLS Applied to Consumer Exit-Voice Theory3,367 cited
  • 2000Applications of Structural Equation Modeling in Psychological Research2,626 cited
  • 1934The Method of Path Coefficients

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2,369 cited
  • 1989Latent Variable Path Modeling with Partial Least Squares2,139 cited
  • 1984The Effect of Sampling Error on Convergence, Improper Solutions, and Goodness-of-Fit Indices for Maximum Likelihood Confirmatory Factor Analysis1,837 cited
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    • 2017The strategic nature of corporate social responsibility in SMEs: a multiple mediator analysis53 cited
    • 2020Examining the relationship between sport spectator motivation, involvement, and loyalty: a structural model in the context of Australian Rules football50 cited
    • 2017Gratitude in buyer-seller relationships: a dyadic investigation41 cited
    • 2012Simulation Study for PLS Path Modelling with High-Order Construct: A Job Satisfaction Model Evidence39 cited
    • 2012An Experimental Analysis of Experiential and Cognitive Variables in Web Navigation35 cited
    • 2023Beyond Technological Capabilities: The Mediating Effects of Analytics Culture and Absorptive Capacity on Big Data Analytics Value Creation in Small- and Medium-Sized Enterprises32 cited
    • 2014Eye for an eye26 cited
    • 2020Mediating Role of Environmental Management Accounting and Control System between Top Management Commitment and Environmental Performance: A Legitimacy Theory22 cited
    • 2018Household behavior in practicing mental budgeting based on the theory of planned behavior21 cited
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