Working from home during the COVID-19 pandemic: Impact on office worker productivity and work experience

Mohamad Awada · Gale Lucas · Burçin Becerik-Gerber · Shawn C. Roll

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Work-Family Balance Challenges Employee Performance and Management Facilities and Workplace Management

Abstract

BACKGROUND: With the COVID-19 pandemic, organizations embraced Work From Home (WFH). An important component of transitioning to WFH is the effect on workers, particularly related to their productivity and work experience. OBJECTIVES: The objective of this study is to examine how worker-, workspace-, and work-related factors affected productivity and time spent at a workstation on a typical WFH day during the pandemic. METHODS: An online questionnaire was designed and administered to collect the necessary information. Data from 988 respondents were included in the analyses. RESULTS: Overall perception of productivity level among workers did not change relative to their in-office productivity before the pandemic. Female, older, and high-income workers were likely to report increased productivity. Productivity was positively influenced by better mental and physical health statuses, having a teenager, increased communication with coworkers and having a dedicated room for work. Number of hours spent at a workstation increased by approximately 1.5 hours during a typical WFH day. Longer hours were reported by individuals who had school age children, owned an office desk or an adjustable chair, and had adjusted their work hours. CONCLUSION: The findings highlight key factors for employers and employees to consider for improving the WFH experience.

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2020Impacts of Working From Home During COVID-19 Pandemic on Physical and Mental Well-Being of Office Workstation Users 2013Workspace satisfaction: The privacy-communication trade-off in open-plan offices 2006Telecommuting's differential impact on work-family conflict: Is there no place like home?2008The effects of an office ergonomics training and chair intervention on worker knowledge, behavior and musculoskeletal risk 2011Are Older Workers Worthy of Their Pay? An Empirical Investigation of Age-Productivity and Age-Wage Nexuses 2020Understanding Work Teams From a Network Perspective: A Review and Future Research Directions

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