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A blame narrative approach to apologetic crisis management: The serial apologiae of United Airlines
16 references·1 citing·36 second hop
A blame narrative approach to apologetic crisis management: The serial apologiae of United Airlines (2021)A blame narrative approach to apologetic …A Rhetoric of Motives (2017)A Rhetoric of MotivesTheorizing crisis communication (2013)Theorizing crisis communicati…The Oxford English Dictionary and Its Philosophy (2013)The Oxford English Dictionary…Emotions Matter in Crisis (2011)Emotions Matter in CrisisProtecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory (2007)Protecting Organization Reput…Responding to Crisis : A Rhetorical Approach to Crisis Communication (2003)Responding to Crisis : A Rhet…Toward a dialogic theory of public relations (2002)Toward a dialogic theory of p…Handbook of Public Relations (2001)Handbook of Public RelationsOn Rhetoric: A Theory of Civic Discourse (1993)On Rhetoric: A Theory of Civi…Mea Culpa: A Sociology of Apology and Reconciliation. (1992)Mea Culpa: A Sociology of Apo…Oxford English dictionary (1988)Oxford English dictionaryThe Narrative Paradigm: In the Beginning (1985)The Narrative Paradigm: In th…Form and Genre: Shaping Rhetorical Action. (1978)Form and Genre: Shaping Rheto…They spoke in defense of themselves: On the generic criticism of apologia (1973)They spoke in defense of them…The Rhetorical Situation (1968)The Rhetorical SituationThe Rhetoric of Religion: Studies in Logology (1962)The Rhetoric of Religion: Stu…To Critique Crisis Communication as a Social Practice: An Integrated Framework (2022)To Critique Crisis Communicat…Virtues of the Mind (1996)A systematic theory of argumentation : the pragma-dialectical approach. (2004)Unanticipated Gains (2009)Systematic reviews: CRD's guidance for undertaking reviews in health care (2010)An attributional theory of achievement motivation and emotion. (1985)An Attributional Theory of Motivation and Emotion (1986)The Handbook of Crisis Communication (2010)A Work‐In‐Process Literature Review: Incorporating Social Media in Risk and Crisis Communication (2011)Crises and Crisis Management: Integration, Interpretation, and Research Development (2016)Advances in Consumer Research (2025)A Theory of Cognitive Dissonance (1957)The psychology of interpersonal relations. (1958)Communication and Attributions in a Crisis: An Experimental Study in Crisis Communication (1996)A Theory of Cognitive Dissonance (2017)The necessary and sufficient conditions of therapeutic personality change. (1957)Building dialogic relationships through the world wide web (1998)Public Relations: State of the Field (2004)Dialogic communication in 140 characters or less: How Fortune 500 companies engage stakeholders using Twitter (2010)Dialogic Engagement: Clarifying Foundational Concepts (2014)MANAGING PUBLIC RELATIONS (2018)Poetics and Performances as Critical Perspectives on Language and Social Life (1990)Commensuration as a Social Process (1998)Rhetoric of Economics (1998)Diathesis-stress theories in the context of life stress research: Implications for the depressive disorders. (1991)Spirituality, religion, and health: An emerging research field. (2003)Diversity, Group Identity, and Citizenship Education in a Global Age (2008)Metaphor and the rhetorical invention of cold war “idealists” (1987)Choosing the Right Words (1995)Global Warming Wars: Rhetorical and Discourse Analytic Approaches to Exxonmobil's Corporate Public Discourse (2002)From Intractable Conflict Through Conflict Resolution To Reconciliation: Psychological Analysis (2000)When Suffering Begets Suffering (2012)Just Boys Doing Business? (2013)Career success in a boundaryless career world (2005)Diachronic Word Embeddings Reveal Statistical Laws of Semantic Change (2016)Genres of Organizational Communication: A Structurational Approach to Studying Communication and Media (1992)Communication Theory as a Field (1999)
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References

  • 2007Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory2,818 cited
  • 2013The Oxford English Dictionary and Its Philosophy2,064 cited
  • 2017A Rhetoric of Motives2,061 cited
  • 1968The Rhetorical Situation1,862 cited
  • 1988Oxford English dictionary1,777 cited
  • 2002Toward a dialogic theory of public relations1,247 cited
  • 1993On Rhetoric: A Theory of Civic Discourse1,242 cited
  • 1992Mea Culpa: A Sociology of Apology and Reconciliation.590 cited
  • 1973They spoke in defense of themselves: On the generic criticism of apologia529 cited
  • 1962The Rhetoric of Religion: Studies in Logology451 cited
  • 2001Handbook of Public Relations445 cited
  • 2011Emotions Matter in Crisis417 cited
  • 1978Form and Genre: Shaping Rhetorical Action.402 cited
  • 1985The Narrative Paradigm: In the Beginning393 cited
  • 2003Responding to Crisis : A Rhetorical Approach to Crisis Communication392 cited
  • 2013Theorizing crisis communication379 cited

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  • 2022To Critique Crisis Communication as a Social Practice: An Integrated Framework11 cited