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The Relationship between Contact-Free Services, Social and Personal Norms, and Customers’ Behavior for the Sustainable Management of the Restaurant Industry
16 references·0 citing·51 second hop
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References

  • 1995Relationship Marketing of Services--Growing Interest, Emerging Perspectives3,167 cited
  • 1986Norm theory: Comparing reality to its alternatives.3,027 cited
  • 1998Social influence: Social norms, conformity and compliance.2,640 cited
  • 2002Development of a Multi-Dimensional Scale for Measuring the Perceived Value of a Service1,027 cited
  • 1990Global prohibition regimes: the evolution of norms in international society988 cited
  • 2003Revisiting Consumption Experience851 cited
  • 2018Customer experience challenges: bringing together digital, physical and social realms849 cited
  • 2009Influence of the Quality of Food, Service, and Physical Environment on Customer Satisfaction and Behavioral Intention in Quick-Casual Restaurants: Moderating Role of Perceived Price727 cited
  • 1995Extending the theory of planned behaviour: The role of personal norm554 cited
  • 2020What Drives Customer Satisfaction, Loyalty, and Happiness in Fast-Food Restaurants in China? Perceived Price, Service Quality, Food Quality, Physical Environment Quality, and the Moderating Role of Gender394 cited
  • 2003Dynamical evolutionary psychology: Individual decision rules and emergent social norms.358 cited
  • 2018Word-of-mouth, buying, and sacrifice intentions for eco-cruises: Exploring the function of norm activation and value-attitude-behavior323 cited
  • 2020Reframing service innovation: COVID-19 as a catalyst for imposed service innovation

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280 cited
  • 2014Cause Marketing Effectiveness and the Moderating Role of Price Discounts246 cited
  • 2017Understanding Collaborative Consumption: An Extension of the Theory of Planned Behavior with Value-Based Personal Norms232 cited
  • 2014Impacts of cruise service quality and price on vacationers’ cruise experience: Moderating role of price sensitivity223 cited
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