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Understanding citizen engagement and concerns about the COVID-19 pandemic in China: a thematic analysis of government social media
16 references·0 citing·53 second hopsampled
Understanding citizen engagement and concerns about the COVID-19 pandemic in China: a thematic analysis of government social media (2021)Understanding citizen engagement and conc…Unpacking the black box: How to promote citizen engagement through government social media during the COVID-19 crisis (2020)Unpacking the black box: How …Tracking Social Media Discourse About the COVID-19 Pandemic: Development of a Public Coronavirus Twitter Data Set (2020)Tracking Social Media Discour…Knowledge, Perceptions, and Attitude of Egyptians Towards the Novel Coronavirus Disease (COVID-19) (2020)Knowledge, Perceptions, and A…Advertising Content and Consumer Engagement on Social Media: Evidence from Facebook (2017)Advertising Content and Consu…Deriving the Pricing Power of Product Features by Mining Consumer Reviews (2011)Deriving the Pricing Power of…Customer Engagement (2011)Customer EngagementWhat Makes a Helpful Online Review? 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(1967)Word-of-Mouth Communication and Social Learning (1995)Trust among strangers in internet transactions: Empirical analysis of eBay' s reputation system (2004)What Makes Online Content Viral? (2011)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)A Decision-Theoretic Generalization of On-Line Learning and an Application to Boosting (1997)Dimensions of Brand Personality (1997)The Role of Social Media Content Format and Platform in Users’ Engagement Behavior (2020)Past, present, and future of customer engagement (2021)Influencer Marketing Effectiveness (2022)A Theory of Social Comparison Processes (1954)Judgment under Uncertainty: Heuristics and Biases (1974)The Impact of New Media on Customer Relationships (2010)A comparative analysis of major online review platforms: Implications for social media analytics in hospitality and tourism (2016)Authenticity under threat: When social media influencers need to go beyond self-presentation (2018)
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References

  • 2006The Effect of Word of Mouth on Sales: Online Book Reviews5,993 cited
  • 2011Customer Engagement3,657 cited
  • 2010Customer Engagement Behavior: Theoretical Foundations and Research Directions3,536 cited
  • 2004Using Online Conversations to Study Word-of-Mouth Communication2,600 cited
  • 2010What Makes a Helpful Online Review? A Study of Customer Reviews on Amazon.Com12,499 cited
  • 2010Using ICTs to create a culture of transparency: E-government and social media as openness and anti-corruption tools for societies2,303 cited
  • 2007Why are you telling me this? An examination into negative consumer reviews on the Web1,245 cited
  • 2011Deriving the Pricing Power of Product Features by Mining Consumer Reviews1,011 cited
  • 2017Advertising Content and Consumer Engagement on Social Media: Evidence from Facebook994 cited
  • 2007Crisis Management in Hindsight: Cognition, Communication, Coordination, and Control938 cited
  • 1999Qualitative methods: what are they and why use them?866 cited
  • 2020Knowledge, Perceptions, and Attitude of Egyptians Towards the Novel Coronavirus Disease (COVID-19)831 cited
  • 2020Tracking Social Media Discourse About the COVID-19 Pandemic: Development of a Public Coronavirus Twitter Data Set762 cited
  • 1993From crisis prone to crisis prepared: a framework for crisis management

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727 cited
  • 2020Unpacking the black box: How to promote citizen engagement through government social media during the COVID-19 crisis651 cited
  • 2008eWOM overload and its effect on consumer behavioral intention depending on consumer involvement647 cited
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