References

• 2009Influence of the Quality of Food, Service, and Physical Environment on Customer Satisfaction and Behavioral Intention in Quick-Casual Restaurants: Moderating Role of Perceived Price784 cited
• 1974The Basic Emotional Impact of Environments758 cited
• 2010In-store music and aroma influences on shopper behavior and satisfaction400 cited
• 2020Antecedents of positive eWOM in hotels. Exploring the relative role of satisfaction, quality and positive emotional experiences113 cited
• 2016Ambient scent as a mood inducer in supermarkets: The role of scent intensity and time-pressure of shoppers107 cited
• 2013How do you measure what you can't define?89 cited
• 2013Impact of Service Quality on Customer Satisfaction in Hotel Industry81 cited
• 2020The Roles of The Physical Environment, Social Servicescape, Co-Created Value, and Customer Satisfaction in Determining Tourists’ Citizenship Behavior: Malaysian Cultural and Creative Industries63 cited
• 2014Review on Atmospheric Effects of Commercial Environment23 cited
• 2021Effect of service quality and online servicescape toward customer satisfaction and loyalty mediated by perceived value19 cited
• 2020The effect of servicescape in hotels on customer satisfaction: Evidence from resort hotels14 cited

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