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The influences of technological characteristics and user beliefs on customers' perceptions of live chat usage in mobile banking
16 references·8 citing·40 second hopsampled
The influences of technological characteristics and user beliefs on customers' perceptions of live chat usage in mobile banking (2021)The influences of technological character…Re-examining the Unified Theory of Acceptance and Use of Technology (UTAUT): Towards a Revised Theoretical Model (2017)Re-examining the Unified Theo…Unified Theory of Acceptance and Use of Technology: A Synthesis and the Road Ahead (2016)Unified Theory of Acceptance …Extending the understanding of mobile banking adoption: When UTAUT meets TTF and ITM (2014)Extending the understanding o…Understanding the Internet banking adoption: A unified theory of acceptance and use of technology and perceived risk application (2013)Understanding the Internet ba…Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Consumer Acceptance and Use o…Extending the two-stage information systems continuance model: incorporating UTAUT predictors and the role of context (2011)Extending the two-stage infor…An empirical examination of factors influencing the intention to use mobile payment (2009)An empirical examination of f…A simulation study to investigate the use of cutoff values for assessing model fit in covariance structure models (2004)A simulation study to investi…User Acceptance of Information Technology: Toward A Unified View1 (2003)User Acceptance of Informatio…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…Structural Equation Modeling and Regression: Guidelines for Research Practice (2000)Structural Equation Modeling …Determinants of Perceived Ease of Use: Integrating Control, Intrinsic Motivation, and Emotion into the Technology Acceptance Model (2000)Determinants of Perceived Eas…Effects of sample size, estimation methods, and model specification on structural equation modeling fit indexes (1999)Effects of sample size, estim…Effects of sample size, model specification and factor loadings on the GFI in confirmatory factor analysis (1998)Effects of sample size, model…An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment (1988)An Updated Paradigm for Scale…Back-Translation for Cross-Cultural Research (1970)Back-Translation for Cross-Cu…Investigating User Acceptance of AI-Driven Fintech Services Through the Lens of the UTAUT Model (2025)Investigating User Acceptance…Continuance Intention of m-Banking Adoption: The Dynamics of UTAUT3, Trust and Attitudes (2025)Continuance Intention of m-Ba…Triangulating the moderate impact of performance expectancy, effort expectancy, and social influence in social media marketing: A study of business performance in Sri Lanka's cashew industry (2024)Triangulating the moderate im…The UTAUT Implementation Model in Defining the Behavioral Intention of Mobile Banking Users (2023)The UTAUT Implementation Mode…Reuse intention of augmented reality apps: recreational consciousness as moderator (2023)Reuse intention of augmented …Psychographic and demographic segmentation and customer profiling in mobile fintech services (2023)Psychographic and demographic…Exploring mobile banking service quality dimensions in Pakistan: a text mining approach (2023)Exploring mobile banking serv…Customer acceptability towards AI-enabled digital banking: a PLS-SEM approach (2023)Customer acceptability toward…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Structural equation modeling in practice: A review and recommended two-step approach. 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(1962)Toward a Science of Translating (1964)Cross-cultural adaptation of health-related quality of life measures: Literature review and proposed guidelines (1993)A Measure of Subjective Happiness: Preliminary Reliability and Construct Validation (1999)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)Why Don’t Men Ever Stop to Ask for Directions? Gender, Social Influence, and Their Role in Technology Acceptance and Usage Behavior1 (2000)Design science in information systems research (2004)Design Science in Information Systems Research1 (2004)Advances in Social Media Research: Past, Present and Future (2017)Blockchain adoption challenges in supply chain: An empirical investigation of the main drivers in India and the USA (2018)Fuzzy-set Qualitative Comparative Analysis (fsQCA): Guidelines for research practice in Information Systems and marketing (2021)Big Data Research in Information Systems: Toward an Inclusive Research Agenda (2016)The extended Unified Theory of Acceptance and Use of Technology (UTAUT2): A systematic literature review and theory evaluation (2020)Adoption and use of AI tools: a research agenda grounded in UTAUT (2021)
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References

  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 2003User Acceptance of Information Technology: Toward A Unified View144,945 cited
  • 2012Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology115,720 cited
  • 1970Back-Translation for Cross-Cultural Research14,051 cited
  • 2000Determinants of Perceived Ease of Use: Integrating Control, Intrinsic Motivation, and Emotion into the Technology Acceptance Model6,658 cited
  • 2000Structural Equation Modeling and Regression: Guidelines for Research Practice6,417 cited
  • 1988An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment6,290 cited
  • 2016Unified Theory of Acceptance and Use of Technology: A Synthesis and the Road Ahead2,509 cited
  • 2017Re-examining the Unified Theory of Acceptance and Use of Technology (UTAUT): Towards a Revised Theoretical Model2,132 cited
  • 1999Effects of sample size, estimation methods, and model specification on structural equation modeling fit indexes1,664 cited
  • 2013Understanding the Internet banking adoption: A unified theory of acceptance and use of technology and perceived risk application1,442 cited
  • 2009An empirical examination of factors influencing the intention to use mobile payment1,327 cited
  • 2004A simulation study to investigate the use of cutoff values for assessing model fit in covariance structure models

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906 cited
  • 2011Extending the two-stage information systems continuance model: incorporating UTAUT predictors and the role of context852 cited
  • 2014Extending the understanding of mobile banking adoption: When UTAUT meets TTF and ITM807 cited
  • 1998Effects of sample size, model specification and factor loadings on the GFI in confirmatory factor analysis701 cited
  • Cited by

    • 2023Exploring mobile banking service quality dimensions in Pakistan: a text mining approach31 cited
    • 2023Customer acceptability towards AI-enabled digital banking: a PLS-SEM approach26 cited
    • 2023Reuse intention of augmented reality apps: recreational consciousness as moderator19 cited
    • 2023Psychographic and demographic segmentation and customer profiling in mobile fintech services16 cited
    • 2025Continuance Intention of m-Banking Adoption: The Dynamics of UTAUT3, Trust and Attitudes14 cited
    • 2025Investigating User Acceptance of AI-Driven Fintech Services Through the Lens of the UTAUT Model11 cited
    • 2023The UTAUT Implementation Model in Defining the Behavioral Intention of Mobile Banking Users11 cited
    • 2024Triangulating the moderate impact of performance expectancy, effort expectancy, and social influence in social media marketing: A study of business performance in Sri Lanka's cashew industry8 cited