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Industry oriented quality management of engineering education: an integrated QFD-TOPSIS approach
15 references·0 citing·43 second hop
Industry oriented quality management of engineering education: an integrated QFD-TOPSIS approach (2021)Industry oriented quality management of e…Integrated Fuzzy Analytic Hierarchy Process and Technique for Order of Preference by Similarity to Ideal Solution for Additive Manufacturing Printer Selection (2021)Integrated Fuzzy Analytic Hie…Effects of normalization on the entropy-based TOPSIS method (2019)Effects of normalization on t…Application of quality function deployment for the prioritization of National Board of Accreditation quality parameters (2019)Application of quality functi…Designing the airport service with fuzzy QFD based on SERVQUAL integrated with a fuzzy multi-objective decision model (2017)Designing the airport service…A fuzzy QFD approach using SERVQUAL and Kano models under budget constraint for hotel services (2017)A fuzzy QFD approach using SE…Perceived quality in higher education: an empirical study (2013)Perceived quality in higher e…Service quality perceptions in higher education institutions: the case of a colombian university (2012)Service quality perceptions i…SERVQUAL in Malaysian universities: perspectives of international students (2011)SERVQUAL in Malaysian univers…Implementing KM programmes using fuzzy QFD (2011)Implementing KM programmes us…A strategic service quality framework using QFD (2011)A strategic service quality f…Service quality in postgraduate education (2008)Service quality in postgradua…A framework for implementing TQM in higher education programs (2007)A framework for implementing …TQM implementation and students' satisfaction of academic performance (2005)TQM implementation and studen…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Importance-Performance Analysis (1977)Importance-Performance Analys…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Evolving to a New Dominant Logic for Marketing (2003)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Perceived service quality and student satisfaction in higher education (2013)Dimensions driving business student satisfaction in higher education (2015)A pragmatic model of student satisfaction: a viewpoint of private higher education (2019)Coefficient Alpha and the Internal Structure of Tests (1951)Implementing total quality management with a focus on enhancing customer satisfaction (2008)Student evaluations of teaching are an inadequate assessment tool for evaluating faculty performance (2017)The key factors of total quality management in the service sector: a cross-cultural study (2019)The Behavioral Consequences of Service Quality (1996)Explaining the mediating role of service quality between quality management enablers and students' satisfaction in higher education institutes: the perception of managers (2014)Higher Education Quality and Student Satisfaction Nexus: Evidence from Zambia (2017)The Degree of Implementation of Total Quality Management in Universities and Its Relationship to the Level of Community Service from the Perspectives of Faculty Members (2023)Measuring Service Quality: A Reexamination and Extension (1992)Service quality in a higher education context: an integrated model (2012)Measuring service quality in higher education (2016)Evaluating service quality and performance of higher education institutions: a systematic review and a post-COVID-19 outlook (2021)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Benchmarking of service quality with data envelopment analysis (2013)Effect of Service Quality Toward Student Satisfaction and Loyalty in Higher Education (2020)Role of service quality factors in word of mouth through student satisfaction (2023)Measurement and evaluation in teaching (1965)Juran's Quality Control Handbook (1990)Defining Quality (1993)Why TQM programmes fail? A pathology approach (2014)The integration of quality management in higher education institutions: a systematic literature review (2015)Benchmarking towards excellence in higher education (2017)Fuzzy sets (1965)Fuzzy sets (1996)Sustainable supplier selection under must-be criteria through Fuzzy inference system (2019)Examining the Moderating Effect of Perceived Benefits of Maintaining Social Distance on E-learning Quality During COVID-19 Pandemic (2020)An integrated hesitant 2-tuple Pythagorean fuzzy analysis of QFD-based innovation cost and duration for renewable energy projects (2022)Multiple Attribute Decision Making: Methods and Applications (1981)The Analytic Hierarchy Process (1985)Extensions of the TOPSIS for group decision-making under fuzzy environment (2000)An integrated plithogenic MCDM approach for financial performance evaluation of manufacturing industries (2020)Specific character of objective methods for determining weights of criteria in MCDM problems: Entropy, CRITIC and SD (2021)A review on TOPSIS method and its extensions for different applications with recent development (2023)Assessing Advantage: A Framework for Diagnosing Competitive Superiority (1988)Destination image analysis—a review of 142 papers from 1973 to 2000 (2002)Gain more insight from your PLS-SEM results (2016)
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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1977Importance-Performance Analysis4,319 cited
  • 2019Effects of normalization on the entropy-based TOPSIS method407 cited
  • 2007A framework for implementing TQM in higher education programs290 cited
  • 2008Service quality in postgraduate education245 cited
  • 2011SERVQUAL in Malaysian universities: perspectives of international students177 cited
  • 2005TQM implementation and students' satisfaction of academic performance156 cited
  • 2013Perceived quality in higher education: an empirical study113 cited
  • 2012Service quality perceptions in higher education institutions: the case of a colombian university94 cited
  • 2017A fuzzy QFD approach using SERVQUAL and Kano models under budget constraint for hotel services70 cited
  • 2021Integrated Fuzzy Analytic Hierarchy Process and Technique for Order of Preference by Similarity to Ideal Solution for Additive Manufacturing Printer Selection59 cited
  • 2017Designing the airport service with fuzzy QFD based on SERVQUAL integrated with a fuzzy multi-objective decision model47 cited
  • 2011A strategic service quality framework using QFD26 cited
  • 2019Application of quality function deployment for the prioritization of National Board of Accreditation quality parameters

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  • 2011Implementing KM programmes using fuzzy QFD18 cited
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