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Revealing the dual importance and Kano type of attributes through customer review analytics
12 references·12 citing·48 second hop
Revealing the dual importance and Kano type of attributes through customer review analytics (2022)Revealing the dual importance and Kano ty…What Affects Usage Satisfaction in Mobile Payments? 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this work references cited by second hop

References

  • 1977Importance-Performance Analysis4,319 cited
  • 1984Attractive Quality and Must-Be Quality3,436 cited
  • 1978Conjoint Analysis in Consumer Research: Issues and Outlook3,184 cited
  • 1990Conjoint Analysis in Marketing: New Developments with Implications for Research and Practice2,692 cited
  • 1982Commercial Use of Conjoint Analysis: A Survey694 cited
  • 2012Determinants of Customer Satisfaction in the Hotel Industry: An Application of Online Review Analysis357 cited
  • 2016Mining customer requirements from online reviews: A product improvement perspective334 cited
  • 2020What Affects Usage Satisfaction in Mobile Payments? Modelling User Generated Content to Develop the “Digital Service Usage Satisfaction Model”276 cited
  • 2009A New Customer Satisfaction Index for Evaluating Transit Service Quality269 cited
  • 2020Review of tourism forecasting research with internet data194 cited
  • 2016Understanding the relationship between Kano model’s customer satisfaction scores and self-stated requirements importance97 cited
  • 2011Trend Mining for Predictive Product Design55 cited

Cited by

  • 2023UNISON framework for user requirement elicitation and classification of smart product-service system52 cited
  • 2023Classifying travellers’ requirements from online reviews: an improved Kano model

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47 cited
  • 2024User requirements analysis of new energy vehicles based on improved Kano model42 cited
  • 2024Examining product quality and competitiveness via online reviews: An integrated approach of importance performance competitor analysis and Kano model36 cited
  • 2025Deconstructing customer satisfaction recipes: A dynamic configurational framework leveraging the power of online reviews in tourism contexts26 cited
  • 2023Modelling the dynamics of customer requirements considering their lability and sensitivity in product development22 cited
  • 2023Assessment of product resilience towards the changing customer requirements12 cited
  • 2025Dynamic product quality improvement using social media data and competitor-based Kano model12 cited
  • 2023Customer Complaint Analysis via Review-Based Control Charts and Dynamic Importance–Performance Analysis12 cited
  • 2024Sustainable Innovative Design of Elderly-Friendly Smart Medical Products: An Integrated Model12 cited
  • 2026Customer Requirements Analysis and Product Service Improvement Framework Using Multi-Source User-Generated Content and Dual Importance–Performance Analysis: A Case Study of Fresh E-Ecommerce7 cited
  • 2024Fine-Grained Satisfaction Analysis of In-Vehicle Infotainment Systems Using Improved Kano Model and Cumulative Prospect Theory7 cited