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Prediction of user loyalty in mobile applications using deep contextualized word representations
16 references·0 citing·50 second hop
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(2012)Is Customer Satisfaction an I…Customer churn prediction in telecommunications (2011)Customer churn prediction in …Churn Prediction in MMORPGs: A Social Influence Based Approach (2009)Churn Prediction in MMORPGs: …Predicting customer loyalty using the internal transactional database (2005)Predicting customer loyalty u…The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study (1996)The relationships of customer…Strategic Management and Marketing in the Service Sector (1984)Putting the Service-Profit Chain to Work (1994)Return on Quality (ROQ): Making Service Quality Financially Accountable (1995)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Relationship Marketing Outcomes (2002)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Predicting subscriber dissatisfaction and improving retention in the wireless telecommunications industry (2000)An LTV model and customer segmentation based on customer value: a case study on the wireless telecommunication industry (2003)A Survey on Churn Analysis in Various Business Domains (2020)Zero defections: quality comes to services. 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The Case Study of KFC in Beijing (2017)ENHANCING CUSTOMER LOYALTY THROUGH QUALITY OF SERVICE: EFFECTIVE STRATEGIES TO IMPROVE CUSTOMER SATISFACTION, EXPERIENCE, RELATIONSHIP, AND ENGAGEMENT (2023)Not if but When will Borrowers Default (1999)Survival Analysis Methods for Personal Loan Data (2002)Building comprehensible customer churn prediction models with advanced rule induction techniques (2010)Games and big data: A scalable multi-dimensional churn prediction model (2017)Customer Lifetime Value in Video Games Using Deep Learning and Parametric Models (2018)An adaptive learning approach for customer churn prediction in the telecommunication industry using evolutionary computation and Naïve Bayes (2023)Customer churn prediction using improved balanced random forests (2008)Large-scale Ensemble Model for Customer Churn Prediction in Search Ads (2018)Predictive analytics for customer repurchase: Interdisciplinary integration of buy till you die modeling and machine learning (2021)Churn prediction in digital game-based learning using data mining techniques: Logistic regression, decision tree, and random forest (2022)Customer segmentation and strategy development based on customer lifetime value: A case study (2005)Customer churn prediction in telecom using machine learning in big data platform (2019)Predictive Analytics in Business Analytics: Decision Tree (2021)Revolution of Retail Industry: From Perspective of Retail 1.0 to 4.0 (2022)Hyper-Personalization for Enhancing Customer Loyalty and Satisfaction in Customer Relationship Management (CRM) Systems (2023)
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References

  • 1996The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study1,913 cited
  • 2011Customer churn prediction in telecommunications362 cited
  • 2009Churn Prediction in MMORPGs: A Social Influence Based Approach167 cited
  • 2014Predicting player churn in the wild160 cited
  • 2014Churn prediction for high-value players in casual social games147 cited
  • 2012Is Customer Satisfaction an Indicator of Customer Loyalty?124 cited
  • 2016Churn Prediction in Mobile Social Games: Towards a Complete Assessment Using Survival Ensembles107 cited
  • 2020Predictive analytics using big data for increased customer loyalty: Syriatel Telecom Company case study106 cited
  • 2005Predicting customer loyalty using the internal transactional database87 cited
  • 2017Early churn prediction with personalized targeting in mobile social games83 cited
  • 2016A Survey on Customer Churn Prediction using Machine Learning Techniques71 cited
  • 2015Predicting player disengagement and first purchase with event-frequency based data representation64 cited
  • 2015Churn Prediction in Online Games Using Players’ Login Records: A Frequency Analysis Approach60 cited
  • 2016Predicting player churn in destiny: A Hidden Markov models approach to predicting player departure in a major online game

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53 cited
  • 2018A Semi-Supervised and Inductive Embedding Model for Churn Prediction of Large-Scale Mobile Games48 cited
  • 2017Playtime Measurement With Survival Analysis43 cited
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