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Exploring Managerial Attitudes Toward Various Participation Mechanisms in Response to Citizen Satisfaction Signals on Public Service Quality
16 references·1 citing·39 second hop
Exploring Managerial Attitudes Toward Various Participation Mechanisms in Response to Citizen Satisfaction Signals on Public Service Quality (2021)Exploring Managerial Attitudes Toward Var…The Oxford Handbook of Public Accountability (2014)The Oxford Handbook of Public…Designing Public Participation Processes (2012)Designing Public Participatio…The Dynamics of Performance Management: Constructing Information and Reform (2008)The Dynamics of Performance M…Varieties of Participation in Complex Governance (2006)Varieties of Participation in…Public Deliberation in an Age of Direct Citizen Participation (2004)Public Deliberation in an Age…Citizen Participation in Decision Making: Is It Worth the Effort? (2004)Citizen Participation in Deci…‘Accountability’: An Ever‐Expanding Concept? (2000)‘Accountability’: An Ever‐Exp…The Question of Participation: Toward Authentic Public Participation in Public Administration (1998)The Question of Participation…Sharing power: public governance and private markets (1993)Sharing power: public governa…Reinventing Government (1993)Reinventing GovernmentDemocracy and its critics (1990)Democracy and its criticsAccountability in the Public Sector: Lessons from the Challenger Tragedy (1987)Accountability in the Public …Feedback as an individual resource: Personal strategies of creating information (1983)Feedback as an individual res…Prospect Theory: An Analysis of Decision under Risk (1979)Prospect Theory: An Analysis …A Ladder Of Citizen Participation (1969)A Ladder Of Citizen Participa…A Behavioral Theory of the Firm (1964)A Behavioral Theory of the Fi…Exploring citizen satisfaction: balancing revenue generation and community engagement in municipal services (2025)Exploring citizen satisfactio…Guns, Germs, and Steel: The Fates of Human Societies. (1997)The Audit Society: Rituals of Verification (1999)Analysing and Assessing Accountability: A Conceptual Framework 1 (2007)Algorithmic Prediction in Policing: Assumptions, Evaluation, and Accountability (2016)Organizing for Crisis Management: Building Governance Capacity and Legitimacy (2016)Agile and adaptive governance in crisis response: Lessons from the COVID-19 pandemic (2020)World Development Report 1990. (1990)The chameleon of accountability: Forms and discourses (1995)Punishment and Responsibility (2008)Two Concepts of Accountability: Accountability as a Virtue and as a Mechanism (2010)Public Value Governance: Moving Beyond Traditional Public Administration and the New Public Management (2014)Institutionalized Organizations: Formal Structure as Myth and Ceremony (1977)Self-efficacy: Toward a unifying theory of behavioral change. (1977)Self-efficacy: Toward a unifying theory of behavioral change. (1977)Bridging the Boundary: External Activity and Performance in Organizational Teams (1992)The effects of feedback interventions on performance: A historical review, a meta-analysis, and a preliminary feedback intervention theory. (1996)The Power of Feedback (2007)Governing the Commons (1990)Bowling Alone: America's Declining Social Capital (1995)Uncertainty During Organizational Change: Types, Consequences, and Management Strategies (2004)The role of the situation in leadership. (2007)E‐Participation, Transparency, and Trust in Local Government (2012)The structural transformation of the public sphere: an inquiry into a category of bourgeois society (1990)Bowling alone: the collapse and revival of American community (2000)An Integrative Framework for Collaborative Governance (2011)Authoritarian Deliberation: The Deliberative Turn in Chinese Political Development (2011)Beyond Engagement and Participation: User and Community Coproduction of Public Services (2007)Toward a knowledge‐based theory of the firm (1996)Toward a Theory of Stakeholder Identification and Salience: Defining the Principle of who and What Really Counts (1997)Dynamic capabilities: what are they? (2000)The Framing of Decisions and the Psychology of Choice (1981)Advances in prospect theory: Cumulative representation of uncertainty (1992)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)Galloping Elephants: Developing Elements of a Theory of Effective Government Organizations (1999)Why Measure Performance? Different Purposes Require Different Measures (2003)MAKING GOVERNANCE NETWORKS EFFECTIVE AND DEMOCRATIC THROUGH METAGOVERNANCE (2009)Unequal Participation: Democracy's Unresolved Dilemma Presidential Address, American Political Science Association, 1996 (1997)Testing Theories of American Politics: Elites, Interest Groups, and Average Citizens (2014)A third wave of autocratization is here: what is new about it? (2019)
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References

  • 1979Prospect Theory: An Analysis of Decision under Risk48,459 cited
  • 1969A Ladder Of Citizen Participation17,032 cited
  • 1990Democracy and its critics3,601 cited
  • 1964A Behavioral Theory of the Firm3,009 cited
  • 2006Varieties of Participation in Complex Governance2,460 cited
  • 1993Reinventing Government2,431 cited
  • 2004Citizen Participation in Decision Making: Is It Worth the Effort?1,937 cited
  • 2000‘Accountability’: An Ever‐Expanding Concept?1,608 cited
  • 1983Feedback as an individual resource: Personal strategies of creating information1,317 cited
  • 2014The Oxford Handbook of Public Accountability1,162 cited
  • 1987Accountability in the Public Sector: Lessons from the Challenger Tragedy1,044 cited
  • 2008The Dynamics of Performance Management: Constructing Information and Reform843 cited
  • 2004Public Deliberation in an Age of Direct Citizen Participation782 cited
  • 1998The Question of Participation: Toward Authentic Public Participation in Public Administration702 cited
  • 1993Sharing power: public governance and private markets676 cited
  • 2012

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Designing Public Participation Processes
626 cited

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  • 2025Exploring citizen satisfaction: balancing revenue generation and community engagement in municipal services4 cited