Supply chain digitalization: An integrated MCDM approach for inter-organizational information systems selection in an electronic supply chain

Abstract

Efficient Inter-Organizational Information Systems (IOIS) have become the backbone of modern supply chains. IOIS can be used to plan, coordinate, collaborate and integrate supply chains for attaining competitive advantage. The speed of innovative technology evolvement, lack of clarity, and delay in taking appropriate managerial and strategic decisions for adopting IOIS demand further research in this area. The robust advancement in digital technologies stresses a proper decision model for the IOIS adoption process. This paper provides a novel model for selecting the best IOIS alternative by considering the contents, scope, and critical decision-making factors affecting supply chain integration. Twelve decision-making factors affecting IOIS selection were identified and categorized under four significant dimensions: technological, operational, application, and innovative for effective decision-making. Study results reveal that project completion time is the most relevant criterion, followed by digital technology enablers and the financial resources required to select IOIS alternatives.

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