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Relationship Between Customer Satisfaction and Loyalty · Study

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PreprintRelationship Between Customer Satisfaction and Loyalty

Anil Kumar Sharma2021

OA

Preprintgreen2021

Relationship Between Customer Satisfaction and Loyalty

Anil Kumar Sharma · Jasmine Gupta · L Gera · Minakshi Sati · Sakshi Sharma

35 citations·0/0 files stored·SSRN Electronic Journal

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Customer Service Quality and Loyalty Consumer Behavior and Marketing Influence Customer churn and segmentation

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2024A cross-cultural analysis of perceived value and customer loyalty in restaurants 2022Understanding passengers’ satisfaction and loyalty towards ridesharing services 2024Assessing the effectiveness of OTT services, branded apps, and gamified loyalty giveaways on mobile customer churn in the telecom industry: A machine-learning approach

Details

Year2021

Typepreprint

Published2021-01-01

VenueSSRN Electronic Journal

ISSN-L1556-5068

Languageen

Citations35

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.2139/ssrn.3913161

openalex_workW3203545560

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