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Framework on Performance Management in Automotive Industry: A Case Study
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References

  • 2003INSIGHTS INTO SERVICE OPERATIONS MANAGEMENT: A RESEARCH AGENDA603 cited
  • 2006Integrative management of sustainability performance, measurement and reporting532 cited
  • 2014A framework for sustainable performance assessment of supply chain management practices398 cited
  • 2016The support of Quality Management to sustainable development: a literature review329 cited
  • 2008Quality management, environmental management and firm performance: A review of empirical studies and issues of integration203 cited
  • 2006Total quality management for sustainable development166 cited
  • 2016Understanding Customer Satisfaction of Internet Banking: A Case Study In Malacca155 cited
  • 2015Quality Management Systems148 cited
  • 2017A Framework of Sustainable Service Supply Chain Management: A Literature Review and Research Agenda142 cited
  • 2018Contribution of Quality Management Practices to Sustainability Performance of Vietnamese Firms110 cited
  • 2019Sustainability and Continuous Improvement of Organization: Review of Process-Oriented Performance Indicators79 cited
  • 2011The relationships among leadership, goal orientation, and service quality in high-contact service industries: An empirical study78 cited
  • 2017The QM evolution: Behavioral quality management as a firm’s strategic resource59 cited
  • 2009Managing for the sustained success of an organization. A quality management approach

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56 cited
  • 2014Establishing the basis for Development of an Organization by Adopting the Integrated Management Systems: Comparative Study of Various Models and Concepts of Integration51 cited
  • 2018Organizational Excellence: Approaches, Models and Their Use at Czech Organizations47 cited
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