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Language Training and Language Training Practices in The Call Center Industry
9 references·0 citing·40 second hop
Language Training and Language Training Practices in The Call Center Industry (2021)Language Training and Language Training P…Language management and language work in a multilingual call center: An ethnographic case study (2019)Language management and langu…Research Design: Qualitative, Quantitative, and Mixed Method Approaches (2016)Research Design: Qualitative,…Training Evaluation in an Organization using Kirkpatrick Model: A Case Study of PIA (2015)Training Evaluation in an Org…Is Training Effective? Evaluating Training Effectiveness in Call Centers (2015)Is Training Effective? Evalua…Performance measurement and job satisfaction in call centres (2013)Performance measurement and j…Developing an English for specific purpose curriculum for Asian call centres: How theory can inform practice (2011)Developing an English for spe…Analysis and Evaluation of Training Effectiveness (2011)Analysis and Evaluation of Tr…English in Philippine call centers and BPO operations: Issues, opportunities and research (2008)English in Philippine call ce…Determining Validity in Qualitative Inquiry (2000)Determining Validity in Quali…Techniques for Evaluating Training Programs (1975)Training and development handbook: A guide to human resource development (1976)KIRKPATRICK'S LEVELS OF TRAINING CRITERIA: THIRTY YEARS LATER (1989)Is Training a Precondition for Enhancing Innovation Capacity? Current Perception of Employment Agencies’ Civil Servants in Romania (2019)A Study of Competitive Advantage through Training and Development in Hospitality Industry with special reference to The Imperial, New Delhi (2021)Investigating the Effectiveness of Management Trainee Programs in the Fast-Moving Consumer Goods Industry in China (2024)'Fun and surveillance': the paradox of high commitment management in call centres (2000)Research Methods for Business Students (2003)Performance measurement and management: a literature review and a research agenda (2010)Effectiveness of training in organizations: A meta-analysis of design and evaluation features. (2003)A critical analysis of evaluation practice: the Kirkpatrick model and the principle of beneficence (2004)Benefits of Training and Development for Individuals and Teams, Organizations, and Society (2008)Rethinking training evaluation: omnidirectional evaluation, range of audience and intentional change (2017)The Influencing Factors on the Effectiveness of Foundation Training Programs: A Case Study of the Health Cadre Service in Bangladesh (2019)Evaluasi Skor Pre-Test dan Post-Test Peserta Pelatihan Teknis New SIGA di Perwakilan BKKBN Provinsi Lampung (2021)Language as social semiotic : the social interpretation of language and meaning (1978)THEORETICAL BASES OF COMMUNICATIVE APPROACHES TO SECOND LANGUAGE TEACHING AND TESTING (1980)Introduction to functional grammar . By M. A. K. Halliday London & Baltimore: Edward Arnold, 1985. Pp. xxxv, 387. (1989)Effectiveness of English for specific purposes courses for non-English speaking students of hospitality and tourism: A latent growth curve analysis (2014)Proposing and illustrating a research-informed approach to curriculum development for specific topics in business English (2018)Revisiting communicative competence in the teaching and assessment of language for specific purposes (2019)Program Evaluation: Alternative Approaches and Practical Guidelines (1987)The flawed four‐level evaluation model (1996)The Science of Training: A Decade of Progress (2001)Handbook of Qualitative Research (1994)Qualitative Data Analysis: An Expanded Sourcebook (1994)Qualitative inquiry and research design: choosing among five traditions. (1998)Using Mixed-Methods Sequential Explanatory Design: From Theory to Practice (2005)Qualitative Quality: Eight “Big-Tent” Criteria for Excellent Qualitative Research (2010)Understanding Reliability and Validity in Qualitative Research (2015)The Commodification of Language (2010)The Cultural Politics of English as an International Language (2014)The Cultural Politics of English as an International Language (2017)Might Covid-19 Require Revision of Language Management? (2021)Exploring the credibility of online celebrities' Instagram profiles in influencing the purchase decisions of young female users (2016)QUALITATIVE RESEARCH METHODOLOGY IN SOCIAL SCIENCES AND RELATED SUBJECTS (2018)What is Qualitative in Qualitative Research (2019)�De-hegemonizing� the �Hegemonized�: An Exploratory Study on the Dominion of American English in the Oldest University in Asia (2011)Profiling Agents and Callers: A Dual Comparison Across Speaker Roles and British versus American English (2016)Philippine Englishes in the Sino‐Philippine Lannang context (2024)
this work references cited by second hop

References

  • 2000Determining Validity in Qualitative Inquiry9,170 cited
  • 2016Research Design: Qualitative, Quantitative, and Mixed Method Approaches4,515 cited
  • 2011Developing an English for specific purpose curriculum for Asian call centres: How theory can inform practice57 cited
  • 2015Training Evaluation in an Organization using Kirkpatrick Model: A Case Study of PIA37 cited
  • 2011Analysis and Evaluation of Training Effectiveness30 cited
  • 2008English in Philippine call centers and BPO operations: Issues, opportunities and research22 cited
  • 2015Is Training Effective? Evaluating Training Effectiveness in Call Centers15 cited
  • 2019Language management and language work in a multilingual call center: An ethnographic case study12 cited
  • 2013Performance measurement and job satisfaction in call centres1 cited

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