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Buku Ajar Kualitas Layanan: Teori Dan Aplikasinya
5 references·0 citing·22 second hop
Buku Ajar Kualitas Layanan: Teori Dan Aplikasinya (2018)Buku Ajar Kualitas Layanan: Teori Dan Apl…The Relationship between Service Quality, Customer Satisfaction and Customer Loyalty: An Investigation in Vietnamese Retail Banking Sector (2016)The Relationship between Serv…Service quality and customer satisfaction in Chinese fast food sector: A proposal for CFFRSERV (2014)Service quality and customer …Service Management (Mewujudkan Layanan Prima) (2012)Service Management (Mewujudka…SERVICE QUALITY IN THE PUBLIC SERVICE (2010)SERVICE QUALITY IN THE PUBLIC…Prinsip-prinsip Total Quality Service (2005)Prinsip-prinsip Total Quality…An Index of Factorial Simplicity (1974)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Perceived Service Quality of Fast Food Restaurant in Islamic Country: A Conceptual Framework (2015)Exploring customer satisfaction with university cafeteria food services. An empirical study of Temptation Restaurant at Taylor’s University, Malaysia (2017)Critical Review of Service Quality Scales with a Focus on Customer Satisfaction and Loyalty in Restaurants (2020)The Behavioral Consequences of Service Quality (1996)An Islamic banking perspective on consumers’ perception in Pakistan (2017)The Impact of Service Quality and Brand Image toward Customer Loyalty in the Indonesian Airlines Industry (2019)A synthesis of constructs for modelling consumers’ perception of value from mobile-commerce (M-VAL) (2020)Coefficient Alpha and the Internal Structure of Tests (1951)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)The influence of service quality, university image on student satisfaction and student loyalty (2019)Effects of service quality and customer satisfaction on loyalty of bank customers (2021)The intricate relationships of consumers’ loyalty and their perceptions of service quality, price and satisfaction in restaurant service (2022)KEPUASAN PELANGGAN MEMEDIASI PENGARUH KUALITAS PELAYANAN DAN PROMOSI TERHADAP LOYALITAS PELANGGAN (2018)An Empirical Research of Factors Affecting Customer Satisfaction: A Case of the Indonesian E-Commerce Industry (2019)Pengaruh kepercayaan dan kepuasan pelanggan terhadap loyalitas pelanggan pada Pusaka Kebaya di Singaraja (2020)Pengaruh Kualitas Produk dan Kualitas Pelayanan Terhadap Kepuasan Pelanggan dan Loyalitas Pelanggan (2017)Analisis Faktor-Faktor Yang Mempengaruhi Minat Beli Konsumen Dalam Membeli Rumah Di Kota Batam (2018)PENGARUH KUALITAS PELAYANAN TERHADAP VOLUME PENJUALAN PADA MINI MARKET MINAMART'90 BANDUNG (2018)
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References

  • 2012Service Management (Mewujudkan Layanan Prima)561 cited
  • 2005Prinsip-prinsip Total Quality Service260 cited
  • 2016The Relationship between Service Quality, Customer Satisfaction and Customer Loyalty: An Investigation in Vietnamese Retail Banking Sector245 cited
  • 2010SERVICE QUALITY IN THE PUBLIC SERVICE159 cited
  • 2014Service quality and customer satisfaction in Chinese fast food sector: A proposal for CFFRSERV53 cited

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