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Soft and hard TQM practices: future research agenda for industry 4.0

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604 cited

2010Investigating the effects of innovation and employee performance on the relationship between total quality management practices and firm performance: An empirical study of Turkish firms601 cited

2005Meta‐analysis of the relationship between quality management practices and firm performance—implications for quality management theory development595 cited

2011Total quality management, market orientation and hotel performance: The moderating effects of external environmental factors458 cited

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