Soft and hard TQM practices: future research agenda for industry 4.0

Kashif Ali · Satirenjit Kaur Johl

101 citations0/0 files storedTotal Quality Management & Business Excellence

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Quality and Supply Management Digital Transformation in Industry Management Systems and Quality Improvement

Abstract

The primary objective of this study is to examine the present literature of Total Quality Management (TQM) and its connection with industry 4.0. The author tried to understand what subject and problems might be deemed more relevant, referring to the so-called Quality 4.0, which is absent from the literature to open avenues for further research. To achieve the primary objective, the author reviewed the literature on TQM from the objective (soft) and subjective (hard) perspectives, followed by identifying the critical success factors and future research avenues for researchers. A total of 87 empirical studies from 1987–2019 were studied. The descriptive and thematic analysis identified the soft and hard total quality management practices. A quality tool, ‘Pareto Analysis’, was applied to soft and hard TQM practices. The comprehensive review identified 23 soft and 15 hard TQM practices in the manufacturing and services sectors. The findings revealed four soft dimensions for the effective implementation of Quality 4.0 in business: Top management commitment, customer focus, training and learning, and quality of big data and analysis. Furthermore, three hard dimensions revealed the effective implementation of Quality 4.0: process management, continuous improvement, and product/service design.

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References

2009Preferred reporting items for systematic reviews and meta-analyses: the PRISMA statement 2003Towards a Methodology for Developing Evidence‐Informed Management Knowledge by Means of Systematic Review 2015Preferred reporting items for systematic review and meta-analysis protocols (PRISMA-P) 2015: elaboration and explanation 1995Total quality management as competitive advantage: A review and empirical study 1989An Instrument for Measuring the Critical Factors of Quality Management 1994A framework for quality management research and an associated measurement instrument 2003The relationship between total quality management practices and their effects on firm performance 1999The relationship between total quality management practices and operational performance

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