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The impact of COVID-19 on hotel customer satisfaction: evidence from Beijing and Shanghai in China
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The impact of COVID-19 on hotel customer satisfaction: evidence from Beijing and Shanghai in China (2021)The impact of COVID-19 on hotel customer …The effects of natural disasters on international tourism: A global analysis (2020)The effects of natural disast…Reducing perceived health risk to attract hotel customers in the COVID-19 pandemic era: Focused on technology innovation for social distancing and cleanliness (2020)Reducing perceived health ris…COVID-19: The effects of job insecurity on the job engagement and turnover intent of deluxe hotel employees and the moderating role of generational characteristics (2020)COVID-19: The effects of job …COVID-19, aftermath, impacts, and hospitality firms: An international perspective (2020)COVID-19, aftermath, impacts,…COVID-19 and China’s Hotel Industry: Impacts, a Disaster Management Framework, and Post-Pandemic Agenda (2020)COVID-19 and China’s Hotel In…Comparing crisis management practices in the hotel industry between initial and pandemic stages of COVID-19 (2020)Comparing crisis management p…Communication related health crisis on social media: a case of COVID-19 outbreak (2020)Communication related health …Predicting overall customer satisfaction: Big data evidence from hotel online textual reviews (2018)Predicting overall customer s…‘No Ebola…still doomed’ – The Ebola-induced tourism crisis (2018)‘No Ebola…still doomed’ – The…The influence of online ratings and reviews on hotel booking consideration (2017)The influence of online ratin…Mining meaning from online ratings and reviews: Tourist satisfaction analysis using latent dirichlet allocation (2016)Mining meaning from online ra…The influence of online reviews to online hotel booking intentions (2015)The influence of online revie…Compliance with eWOM: The influence of hotel reviews on booking intention from the perspective of consumer conformity (2015)Compliance with eWOM: The inf…What can big data and text analytics tell us about hotel guest experience and satisfaction? (2014)What can big data and text an…The impact of non-pharmaceutical interventions for 2009 H1N1 influenza on travel intentions: A model of goal-directed behavior (2011)The impact of non-pharmaceuti…Perceived travel risks regarding terrorism and disease: The case of Thailand (2008)Perceived travel risks regard…Forecasting carbon price in China using a novel hybrid model based on secondary decomposition, multi-complexity and error correction (2023)Forecasting carbon price in C…Net Promoter Score (NPS) and Customer Satisfaction: Relationship and Efficient Management (2022)Net Promoter Score (NPS) and …Explaining customer satisfaction via hotel reviews: A comparison between pre- and post-COVID-19 reviews (2022)Explaining customer satisfact…Data mining to reposition a religious tourist destination in COVID-19 (2022)Data mining to reposition a r…Work and the Nature of Man. (1967)Content Analysis: An Introduction to its Methodology. 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(2020)Impact of Perceived Organizational Support on OCB in the Time of COVID-19 Pandemic in Hungary: Employee Engagement and Affective Commitment as Mediators (2021)The effects of green human resource management and perceived organizational support for the environment on green and non-green hotel employee outcomes (2022)
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References

  • 2016Mining meaning from online ratings and reviews: Tourist satisfaction analysis using latent dirichlet allocation1,044 cited
  • 2014What can big data and text analytics tell us about hotel guest experience and satisfaction?949 cited
  • 2020COVID-19 and China’s Hotel Industry: Impacts, a Disaster Management Framework, and Post-Pandemic Agenda693 cited
  • 2018‘No Ebola…still doomed’ – The Ebola-induced tourism crisis642 cited
  • 2008Perceived travel risks regarding terrorism and disease: The case of Thailand580 cited
  • 2020Reducing perceived health risk to attract hotel customers in the COVID-19 pandemic era: Focused on technology innovation for social distancing and cleanliness569 cited
  • 2018Predicting overall customer satisfaction: Big data evidence from hotel online textual reviews497 cited
  • 2020The effects of natural disasters on international tourism: A global analysis468 cited
  • 2011The impact of non-pharmaceutical interventions for 2009 H1N1 influenza on travel intentions: A model of goal-directed behavior451 cited
  • 2020COVID-19: The effects of job insecurity on the job engagement and turnover intent of deluxe hotel employees and the moderating role of generational characteristics414 cited
  • 2015The influence of online reviews to online hotel booking intentions409 cited
  • 2017The influence of online ratings and reviews on hotel booking consideration384 cited
  • 2020COVID-19, aftermath, impacts, and hospitality firms: An international perspective

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356 cited
  • 2015Compliance with eWOM: The influence of hotel reviews on booking intention from the perspective of consumer conformity349 cited
  • 2020Communication related health crisis on social media: a case of COVID-19 outbreak345 cited
  • 2020Comparing crisis management practices in the hotel industry between initial and pandemic stages of COVID-19318 cited
  • Cited by

    • 2023Forecasting carbon price in China using a novel hybrid model based on secondary decomposition, multi-complexity and error correction74 cited
    • 2022Net Promoter Score (NPS) and Customer Satisfaction: Relationship and Efficient Management65 cited
    • 2022Explaining customer satisfaction via hotel reviews: A comparison between pre- and post-COVID-19 reviews31 cited
    • 2022Data mining to reposition a religious tourist destination in COVID-1912 cited