Behind the screens: telemediated work in the Canadian public sector

Norene Pupo

6 citations0/0 files storedWork Organisation Labour & Globalisation

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Legal and Labor Studies E-Government and Public Services Employment, Labor, and Gender Studies

Abstract

Among the recent measures undertaken in Canada to adapt the public sector to the ‘new economy’ in order to maintain or enhance economic competitiveness on an international level has been the adoption of new technologies and e-government, affecting both labour processes and service delivery. All three levels of government — municipal, provincial, and federal — have adopted ‘virtual service techniques’. This paper examines telemediated processes and new work arrangements in the public sector and raises questions regarding the impact on workers and their trade unions, working conditions, service delivery, and social citizenship.

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2013Divide and Serve: The Labour Process in Service Value Chains and Networks 2009Value chain restructuring in Europe in a global economy 2008Reorganising the front line: the case of public call centre services

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