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ITIL: Information Technology Infrastructure Library
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ITIL: Information Technology Infrastructure Library (2007)ITIL: Information Technology Infrastructu…Foundations of IT Service Management Based on ITIL V3 (2007)Foundations of IT Service Man…e-Skills Match: A framework for mapping and integrating the main skills, knowledge and competence standards and models for ICT occupations (2016)e-Skills Match: A framework f…ITIL as Common Practice Reference Model for IT Service Management: Formal Assessment and Implications for Practice (2005)Uncovering ITIL claims: IT executives’ perception on benefits and Business-IT alignment (2010)Evolving standards for IT service management (2007)A Model of Data Warehousing Process Maturity (2011)Enterprise architecture availability analysis using fault trees and stakeholder interviews (2012)
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  • 2007Foundations of IT Service Management Based on ITIL V3154 cited

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  • 2016e-Skills Match: A framework for mapping and integrating the main skills, knowledge and competence standards and models for ICT occupations54 cited

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