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Effects of supply chain management practices on customer satisfaction: evidence from pharmaceutical industry of Bangladesh
16 references·1 citing·42 second hop
Effects of supply chain management practices on customer satisfaction: evidence from pharmaceutical industry of Bangladesh (2013)Effects of supply chain management practi…Supply chain management: a structured literature review and implications for future research (2006)Supply chain management: a st…Bridging organization theory and supply chain management: The case of best value supply chains (2006)Bridging organization theory …Towards a theory of supply chain management: the constructs and measurements (2004)Towards a theory of supply ch…Just in time, total quality management, and supply chain management: understanding their linkages and impact on business performance (2004)Just in time, total quality m…The effects of an integrative supply chain strategy on customer service and financial performance: an analysis of direct versus indirect relationships (2003)The effects of an integrative…Aligning supply chain strategies with product uncertainties (2003)Aligning supply chain strateg…Effect of supply chain integration on the relationship between diversification and performance: evidence from Japanese and Korean firms (2002)Effect of supply chain integr…Designing and Managing the Supply Chain (2002)Designing and Managing the Su…A framework of supply chain management literature (2001)A framework of supply chain m…Designing and managing the supply chain : concepts, strategies, and case studies (2000)Designing and managing the su…Supply Chain Management: Supplier Performance and Firm Performance (1998)Supply Chain Management: Supp…Social Capital, Intellectual Capital, and the Organizational Advantage (1998)Social Capital, Intellectual …The firm as a distributed knowledge system: A constructionist approach (1996)The firm as a distributed kno…Characteristics of Supply Chain Management and the Implications for Purchasing and Logistics Strategy (1993)Characteristics of Supply Cha…The Fifth Discipline (1990)The Fifth DisciplineMatching corporate culture and business strategy (1981)Matching corporate culture an…The Importance of Supply Chain Management Practices in Increasing Customer Satisfaction and Customer Retention: Evidence from Saudi Arabia (2021)The Importance of Supply Chai…Measuring organizational performance in the absence of objective measures: The case of the privately‐held firm and conglomerate business unit (1984)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Information Distortion in a Supply Chain: The Bullwhip Effect (1997)Inter‐organizational communication as a relational competency: Antecedents and performance outcomes in collaborative buyer–supplier relationships (2007)The organizational antecedents of a firm’s supply chain agility for risk mitigation and response (2008)Supply chain integration and performance: The effects of long-term relationships, information technology and sharing, and logistics integration (2011)The Strength of Weak Ties (1973)Firm Resources and Sustained Competitive Advantage (1991)Knowledge Management: An Organizational Capabilities Perspective (2001)Absorptive Capacity: A Review, Reconceptualization, and Extension (2002)Social Capital: Prospects for a New Concept (2002)Firm resources and sustained competitive advantage (2004)Coefficient Alpha and the Internal Structure of Tests (1951)The impact of supply chain management practices on competitive advantage and organizational performance (2004)The impact of supply chain integration on performance: A contingency and configuration approach (2009)Supply chain collaboration: Impact on collaborative advantage and firm performance (2010)What is the Right Supply Chain for Your Product (1997)Global supply chain risk management strategies (2008)Identifying risk issues and research advancements in supply chain risk management (2010)The bullwhip effect in supply chains (2015)Empirical investigation of data analytics capability and organizational flexibility as complements to supply chain resilience (2019)An Evolutionary Theory of Economic Change. 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References

  • 1998Social Capital, Intellectual Capital, and the Organizational Advantage13,741 cited
  • 1990The Fifth Discipline6,350 cited
  • 2004Towards a theory of supply chain management: the constructs and measurements2,422 cited
  • 2000Designing and managing the supply chain : concepts, strategies, and case studies2,195 cited
  • 1996The firm as a distributed knowledge system: A constructionist approach2,008 cited
  • 2002Designing and Managing the Supply Chain1,772 cited
  • 2003The effects of an integrative supply chain strategy on customer service and financial performance: an analysis of direct versus indirect relationships1,312 cited
  • 1993Characteristics of Supply Chain Management and the Implications for Purchasing and Logistics Strategy1,036 cited
  • 2003Aligning supply chain strategies with product uncertainties922 cited
  • 2001A framework of supply chain management literature895 cited
  • 2006Bridging organization theory and supply chain management: The case of best value supply chains859 cited
  • 1981Matching corporate culture and business strategy848 cited
  • 2006Supply chain management: a structured literature review and implications for future research755 cited
  • 2002Effect of supply chain integration on the relationship between diversification and performance: evidence from Japanese and Korean firms

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748 cited
  • 2004Just in time, total quality management, and supply chain management: understanding their linkages and impact on business performance720 cited
  • 1998Supply Chain Management: Supplier Performance and Firm Performance706 cited
  • Cited by

    • 2021The Importance of Supply Chain Management Practices in Increasing Customer Satisfaction and Customer Retention: Evidence from Saudi Arabia11 cited