Cops, teachers, counselors: stories from the front lines of public service

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Public Policy and Administration Research Policing Practices and Perceptions Emotional Labor in Professions

Abstract

A penetrating look at how government workers make sense of their work, ascribe identity to the people they encounter, and account for their decisions and actions

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2015Coping During Public Service Delivery: A Conceptualization and Systematic Review of the Literature 2005Improvisation and Innovative Performance in Teams 2013Policy Implementation, Street-level Bureaucracy, and the Importance of Discretion 2012Reflections on Street‐Level Bureaucracy: Past, Present, and Future 2009Deciding to Discipline: Race, Choice, and Punishment at the Frontlines of Welfare Reform 2012Social Equities and Inequities in Practice: Street‐Level Workers as Agents and Pragmatists 2010Transformational Leadership and Public Service Motivation: Driving Individual and Organizational Performance 2008Race, Bureaucracy, and Symbolic Representation: Interactions between Citizens and Police

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