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Strategic Learning and the Balanced Scorecard
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  • 2010Evaluating business performance of wealth management banks112 cited
  • 2008Managing the tension between performance measurement and strategy: coping strategies91 cited
  • 2008Using systems thinking to enhance strategy maps83 cited
  • 2008Exploring strategy‐misaligned performance measurement73 cited
  • 1999Continuous Improvement in Business Education: Insights From the For-Profit Sector and Business School Deans66 cited
  • 1998Quality‐focused performance measurement systems: a normative model61 cited
  • 1999THE VALUE RELEVANCE AND MANAGERIAL IMPLICATIONS OF INTANGIBLES: A LITERATURE REVIEW 157 cited
  • 2011Comparison between manufacturing companies that are ISO certified and those that are not certified using performance measurement model41 cited
  • 2010The performance measurement perspectives and causal relationship for ISO‐certified companies40 cited
  • 2009Government performance evaluation using a balanced scorecard with a fuzzy linguistic scale38 cited
  • 2007Balanced Scorecards in Managing Higher Education Institutions: An Indian Perspective37 cited
  • 2019Linking knowledge management practices to organizational performance using the balanced scorecard approach34 cited
  • 2003The usefulness of a performance measurement system in the daily life of an organisation: a note on a case study

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32 cited
  • 2008Financial Service of Wealth Management Banking: Balanced Scorecard Approach31 cited
  • 2013MEASURING TRADE-OFFS AMONG CRITERIA IN A BALANCED SCORECARD FRAMEWORK: POSSIBLE CONTRIBUTIONS FROM THE MULTIPLE CRITERIA DECISION ANALYSIS RESEARCH FIELD28 cited
  • 2009An integrated implementation model of strategic planning, BSC and Hoshin management26 cited