The Role of Perceived System Quality as Educators’ Motivation to Continue E-learning System Use

A.K.M. Najmul Islam

92 citations0/0 files storedAIS Transactions on Human-Computer Interaction

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Technology Adoption and User Behaviour Online and Blended Learning Educational Technology and E-Learning

Abstract

This study incorporates perceived system quality into the original expectation-confirmation based information system continuance model in order to investigate the role of perceived system quality in users’ motivation to continue e-learning system use. Our proposed model was tested among university educators (n = 175) who use the popular open-source e-learning system, Moodle. The results reveal that perceived usefulness, confirmation of initial expectations, and perceived system quality significantly affected educators’ satisfaction. In addition, perceived usefulness and satisfaction significantly affected continuance intention. Unexpectedly, no direct association between perceived system quality and continuance intention was found. The determinants of continuance intention explain around 64% of its total variance. The paper finishes with conclusions and implications for future research and practice.

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1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 1991The theory of planned behavior 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology 2003User Acceptance of Information Technology: Toward A Unified View1 2019Diffusion of Innovations 1 1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research 2000A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions

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