this work references cited by second hopReferences
- 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
- 1988On the Evaluation of Structural Equation Models26,139 cited
- 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
- 1996The Behavioral Consequences of Service Quality11,994 cited
- 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
- 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
- 2004E-S-QUAL3,962 cited
- 1990Delivering quality service: balancing customer perceptions and expectations3,870 cited
- 1995A step-by-step approach to using the SAS system for factor analysis and structural equation modeling3,359 cited
- 2003eTailQ: dimensionalizing, measuring and predicting etail quality2,295 cited
- 2000The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda1,795 cited
- 2003Customer satisfaction and loyalty in online and offline environments1,560 cited
- 2003E‐service quality: a model of virtual service quality dimensions1,500 cited
- 2001An empirical analysis of the antecedents of electronic commerce service continuance1,441 cited
- 2005Customer perceptions of e‐service quality in online shopping
Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work