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Assessment of customer satisfaction in transportation service delivery: The case of three terminals of Anbassa City Bus service enterprise.
7 references·0 citing·23 second hop
Assessment of customer satisfaction in transportation service delivery: The case of three terminals of Anbassa City Bus service enterprise. (2010)Assessment of customer satisfaction in tr…Service operations management : improving service delivery (2008)Service operations management…Reforming Innercity Bus Transportation in a Developing Country: A Passenger-Driven Model (2007)Reforming Innercity Bus Trans…Public Transport in Developing Countries (2005)Public Transport in Developin…Marketing management: analysis. planning. implementation and control (2000)Marketing management: analysi…Key Customers: How to manage them profitably (2000)Key Customers: How to manage …Services Marketing: Integrating Customer Focus Across the Firm (1996)Services Marketing: Integrati…Public transport in Third World cities (1993)Public transport in Third Wor…Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Public Transport Reforms in Seoul: Innovations Motivated by Funding Crisis (2005)Perceptions of the Public Transport Service as a Barrier to the Adoption of Public Transport: A Qualitative Study (2019)Indicators for commuter’s satisfaction and usage of high occupancy public bus transport service in Ghana (2021)Scaling up public transport usage: a systematic literature review of service quality, satisfaction and attitude towards bus transport systems in developing countries (2024)The Structure of Users' Satisfaction on Urban Public Transport Service in Developing Country: the Case of Nairobi (2009)Determinants of Customer Satisfaction of Service Quality: City Bus Service in Kota Kinabalu, Malaysia (2014)Effective accessibility: Using effective speed to measure accessibility by cost (2020)Crime and Public Transport (2000)Residential land development in Jabotabek, Indonesia: triggering economic crisis? (2002)Future Mass Rapid Transit in Dhaka City: Options, Issues and Realities (2008)The Psychological Continuum Model: A Conceptual Framework for Understanding an Individual's Psychological Connection to Sport (2001)Comfort your online customer: quality, trust and loyalty on the internet (2004)The Critical Incident Technique in Service Research (2004)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Evolving to a New Dominant Logic for Marketing (2003)Drivers of customers' service experiences: a study in the restaurant industry (2010)The Impact of Process Recovery Communication on Customer Satisfaction, Repurchase Intentions, and Word-of-Mouth Intentions (2012)Inter-organizational collaboration and SMEs’ innovation: A systematic review and future research directions (2020)A stage model for transitioning to KAM (2009)Relationship or revenue: Potential management conflicts between customer relationship management and hotel revenue management (2011)The effectiveness of Key Account Management practices (2014)
this work references cited by second hop

References

  • 2000Marketing management: analysis. planning. implementation and control6,649 cited
  • 1996Services Marketing: Integrating Customer Focus Across the Firm3,049 cited
  • 2008Service operations management : improving service delivery274 cited
  • 2005Public Transport in Developing Countries137 cited
  • 2007Reforming Innercity Bus Transportation in a Developing Country: A Passenger-Driven Model84 cited
  • 2000Key Customers: How to manage them profitably66 cited
  • 1993Public transport in Third World cities29 cited

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