How Management Matters: Street-Level Bureaucrats and Welfare Reform

Norma M. Riccucci

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Public Policy and Administration Research Public Administration and Governance Social Policy and Reform Studies

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Tables and FiguresAcknowledgmentsPreface Acknowledgements 1. How Can Management Not Matter? 2. Ending Welfare As We Knew It 3. The Important Role of Public Management in Welfare Reform 4. Public Management and Street-Level Bureaucrats 5. The Art and Science of Managing Street-Level Bureaucrats 6. What Are Welfare Workers Doing at the Front Lines? 7. How Public Management Matters Appendix A. The Survey Appendix B. Data and Data Collection Appendix C. Critical Events Leading to Passage of Welfare ReformAppendix D. Chronology of Major Welfare Policy and Legislation Enacted in the United StatesAppendixi E. Codes for Encounters NotesIndex

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