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CUSTOMER'S PERCEPTION OF SERVICE QUALITY IN LIBRARIES

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References

1990Delivering quality service: balancing customer perceptions and expectations3,870 cited
1995Service Quality: A Measure of Information Systems Effectiveness1,765 cited
1997Measuring Information Systems Service Quality: Concerns for a Complete Canvas1274 cited
1996Service quality in academic libraries107 cited
1997Toward a TQM Paradigm: Using SERVQUAL to Measure Library Service Quality61 cited
1993The quality of interlibrary borrowing services in large urban public libraries in canada14 cited

Cited by

2023Mediation Effect of Technology Adaptation Capabilities Between the Relationship of Service Quality Attributes and Customer Satisfaction: An Investigation on Young Customers Perceptions Toward E-Commerce in China43 cited
2014Use of ServQUAL in the Evaluation of Service Quality of Academic Libraries in Developing Countries43 cited
2018Customer Satisfaction and Service Quality in the Marketing Practice: Study on Literature Review38 cited
2016Evaluating library service quality at the Aga Khan University library: Application of a total quality management approach37 cited
2024Users' Expectations and Experience in First Grade College Libraries: A Study1 cited

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