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Social media and crisis communication : are organizations using social media in times of crisis?

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References

2007Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory3,341 cited
1998Reframing Crisis Management1,611 cited
1997Image repair discourse and crisis communication1,566 cited
1997Toward a Concept and Theory of Organization-Public Relationships552 cited
2006The Protective Powers of Crisis Response Strategies459 cited
2008PR practitioners’ use of social media tools and communication technology350 cited
2001Managing Organizational Legitimacy: Communication Strategies for Organizations in Crisis297 cited
1998A strategic approach to managing crises277 cited
2007Communicating during crisis: Use of blogs as a relationship management tool276 cited
2000The role of perception in crisis planning268 cited
2008Further explorations of post-crisis communication: Effects of media and response strategies on perceptions and intentions238 cited
2005Diffusion of traditional and new media tactics in crisis communication236 cited
1998Crisis communication plans: Poor predictors of excellent crisis public relations204 cited
2009An examination of the role of online social media in journalists’ source mix202 cited
2008

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Crisis Communications Management on the Web: How Internet‐Based Technologies are Changing the Way Public Relations Professionals Handle Business Crises

201 cited

2006Framing effect on the public's response to crisis: Human interest frame and crisis type influencing responsibility and blame200 cited

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