How Do People Get Back to Information on the Web? How Can They Do It Better?

Abstract

Abstract: In one study, people are observed to keep web information for later use through many different methods including the use of Bookmarks (or Favorites), self-addressed email, hand-written notes, and paper print-outs. Each keeping method realizes its own constellation of important features or functions. No observed method provides all desired functions..A simple “Add Favorite 2 ” prototype is developed to support a “super” keeping method designed to realize more functions (reminding, context, multiple points of access) in a single effort. Results were mixed. A second study indicates that people may be increasingly returning to desired web sites using methods that require no explicit keeping behaviour. Especially popular are the use of: 1.) A search service. 2.) Partial completion of a site’s web address (and acceptance of a suggested completion to this address). 3.) The Hyperlinks from another web site. Implications for tool support are explored.

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