Factors That Influence Student's Level of Satisfaction With Regards To Higher Educational Facilities Services

Maimunah Sapri · Ammar Peter Kaka · Edward F. Finch

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Customer Service Quality and Loyalty Educational Outcomes and Influences Facilities and Workplace Management

Abstract

Educational institutions like any other organizations are realising the significance of customers in their strategic decision-making process,. This paper examines students’ priorities with respect to their satisfaction with facilities services offered at higher educational institutions . The undertaken survey forms a basis for measuring facilities performance within higher educational institutions. The paper starts with a review of previous work in this subject area. It provides a background theory of customer’s satisfaction with regards to higher education facility services and then outlines the methodology of the study. Sampling and data collection methods are discussed, followed by the analysis. Finally, the results on students’ perspectives about higher education facility services identify the most critical aspects that affect them as education clients.

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References

2012Research Methods for Managers 1998Measuring customer satisfaction in higher education 1997Facilities Management: Towards Best Practice 2005A new management element for universities: satisfaction with the offered courses 2004Services Management: An Integrated Approach 1999What is this thing called service?2000Assessment of facilities management performance in higher education properties 1995Customer Satisfaction Measurement and Management: Using the Voice of the Customer

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2018Do Quality of Services and Institutional Image Impact Students’ Satisfaction and Loyalty in Higher Education?2019A scale to measure sustainable campus services in higher education: “Sustainable Service Quality”2011Measuring Satisfaction with Student Housing Facilities 2012Effects of Service Quality and Price Fairness on Student Satisfaction 2012Assessing Students Perceptions of Service Quality in Technical Educational and Vocational Training (TEVT) Institution in Malaysia

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