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Factors That Influence Student's Level of Satisfaction With Regards To Higher Educational Facilities Services
10 references·9 citing·45 second hop
Factors That Influence Student's Level of Satisfaction With Regards To Higher Educational Facilities Services (2009)Factors That Influence Student's Level of…Research Methods for Managers (2012)Research Methods for ManagersA new management element for universities: satisfaction with the offered courses (2005)A new management element for …Services Management: An Integrated Approach (2004)Services Management: An Integ…Assessment of facilities management performance in higher education properties (2000)Assessment of facilities mana…What is this thing called service? (1999)What is this thing called ser…Measuring customer satisfaction in higher education (1998)Measuring customer satisfacti…Exploring internal customer service quality (1998)Exploring internal customer s…Facilities Management: Towards Best Practice (1997)Facilities Management: Toward…Benefit segmentation by factor analysis: an improved method of targeting customers for financial services (1996)Benefit segmentation by facto…Customer Satisfaction Measurement and Management: Using the Voice of the Customer (1995)Customer Satisfaction Measure…The effects of perceived brand orientation and perceived service quality in the higher education sector (2019)The effects of perceived bran…A scale to measure sustainable campus services in higher education: “Sustainable Service Quality” (2019)A scale to measure sustainabl…Do Quality of Services and Institutional Image Impact Students’ Satisfaction and Loyalty in Higher Education? (2018)Do Quality of Services and In…Service Quality, Students' Satisfaction and Behavioural Intentions in STEM and IC Higher Education Institutions (2017)Service Quality, Students' Sa…Service quality and student satisfaction: a case study on private universities in Bangladesh (2014)Service quality and student s…Determining Factors of Students’ Satisfaction with Malaysian Skills Training Institutes (2014)Determining Factors of Studen…Effects of Service Quality and Price Fairness on Student Satisfaction (2012)Effects of Service Quality an…Assessing Students Perceptions of Service Quality in Technical Educational and Vocational Training (TEVT) Institution in Malaysia (2012)Assessing Students Perception…Measuring Satisfaction with Student Housing Facilities (2011)Measuring Satisfaction with S…EQS : structural equations program manual (1989)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)A study examining the students satisfaction in higher education (2010)A framework for analysing higher education performance: students' satisfaction, perceived learning outcomes, and dropout intentions (2013)How the flipped classroom affects knowledge, skills, and engagement in higher education: Effects on students' satisfaction (2019)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Ecotourists' Perception of Ecotourism Experience in Lower Kinabatangan, Sabah, Malaysia (2007)The Marketing of Hospitality and Leisure Experiences (2009)A review of personality and performance: Identifying boundaries, contingencies, and future research directions (2010)The balanced scorecard--measures that drive performance. (1992)Performance measurement system design (1995)Linking the Balanced Scorecard to Strategy (1996)KPIs for facility's performance assessment, Part I: identification and categorization of core indicators (2014)A framework for measuring student and staff satisfaction with university campus facilities (2015)Performance assessment of buildings via post-occupancy evaluation: A case study of the building of the architecture and software engineering departments in Salahaddin University-Erbil, Iraq (2017)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Putting the Service-Profit Chain to Work (1994)A gap model of purchasing's internal service quality: Concept, case study and internal survey (2008)Measuring internal service quality: comparing the gap‐based and perceptions‐only approaches (2010)The impact of human resource capabilities on internal customer satisfaction and organisational effectiveness (2010)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)A Multistage Model of Customers' Assessments of Service Quality and Value (1991)Measuring Service Quality: A Reexamination and Extension (1992)Images, Satisfaction and Antecedents: Drivers of Student Loyalty? A Case Study of a Norwegian University College (2007)Examining student satisfaction with higher education services (2010)Modern Factor Analysis (1968)Marketing Research (1970)Marketing management: analysis. planning. implementation and control (2000)An integrated DEA PCA numerical taxonomy approach for energy efficiency assessment and consumption optimization in energy intensive manufacturing sectors (2007)Using ski destination choice criteria to segment Finnish ski resort customers (2010)Potential of the social media as instruments of higher education marketing: a segmentation study (2011)The impact of market orientation on product innovativeness and business performance (2003)Does customer satisfaction lead to improved brand equity? An empirical examination of two categories of retail brands (2006)Value Creation through Service Offers (2006)Quantitative and qualitative research in the built environment: application of “mixed” research approach (2002)How to research (2010)Research Methods in Business Studies (2020)Linking innovation, productivity, and competitiveness: implications for policy and practice (2012)Understanding service experience and its impact on brand image in hospitality sector (2014)Linking customer satisfaction with financial performance: an empirical study of Scandinavian banks (2018)The creation of a management‐by‐variance tool for facilities management performance assessment (1999)Post-occupancy evaluation - where are you? (2001)Establishment of KPIs for facility performance measurement: review of literature (2010)
this work references cited by second hop

References

  • 2012Research Methods for Managers1,431 cited
  • 1998Measuring customer satisfaction in higher education361 cited
  • 1997Facilities Management: Towards Best Practice326 cited
  • 2005A new management element for universities: satisfaction with the offered courses320 cited
  • 2004Services Management: An Integrated Approach216 cited
  • 1999What is this thing called service?159 cited
  • 2000Assessment of facilities management performance in higher education properties145 cited
  • 1995Customer Satisfaction Measurement and Management: Using the Voice of the Customer143 cited
  • 1996Benefit segmentation by factor analysis: an improved method of targeting customers for financial services123 cited
  • 1998Exploring internal customer service quality112 cited

Cited by

  • 2018Do Quality of Services and Institutional Image Impact Students’ Satisfaction and Loyalty in Higher Education?77 cited
  • 2019A scale to measure sustainable campus services in higher education: “Sustainable Service Quality”77 cited
  • 2011Measuring Satisfaction with Student Housing Facilities75 cited
  • 2012Effects of Service Quality and Price Fairness on Student Satisfaction71 cited
  • 2012

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Assessing Students Perceptions of Service Quality in Technical Educational and Vocational Training (TEVT) Institution in Malaysia
53 cited
  • 2017Service Quality, Students' Satisfaction and Behavioural Intentions in STEM and IC Higher Education Institutions41 cited
  • 2014Service quality and student satisfaction: a case study on private universities in Bangladesh38 cited
  • 2019The effects of perceived brand orientation and perceived service quality in the higher education sector31 cited
  • 2014Determining Factors of Students’ Satisfaction with Malaysian Skills Training Institutes26 cited