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Services Innovation: Decision Attributes, Innovation Enablers, and Innovation Drivers
16 references·1 citing·35 second hop
Services Innovation: Decision Attributes, Innovation Enablers, and Innovation Drivers (2007)Services Innovation: Decision Attributes,…The Experience Economy (2012)The Experience EconomyWorkforce Crisis: How to Beat the Coming Shortage of Skills And Talent (2006)Workforce Crisis: How to Beat…Intangible Capital and Economic Growth (2006)Intangible Capital and Econom…Intangible Capital and Economic Growth (2006)Intangible Capital and Econom…The World Is Flat: A Brief History of the Twenty-First Century (2005)The World Is Flat: A Brief Hi…Ten Rules for Strategic Innovators: From Idea to Execution (2005)Ten Rules for Strategic Innov…Internet encyclopaedias go head to head (2005)Internet encyclopaedias go he…Toward a decision informatics paradigm: a real-time, information-based approach to decision making (2003)Toward a decision informatics…Open Innovation: The New Imperative for Creating and Profiting from Technology (2003)Open Innovation: The New Impe…A case for service systems engineering (2003)A case for service systems en…The death of distance: how the communications revolution is changing our lives (2002)The death of distance: how th…The Death of Distance: How the Communications Revolution Will Change Our Lives (1997)The Death of Distance: How th…Productivity and American Leadership: The Long View. (1991)Productivity and American Lea…Productivity and American Leadership: The Long View (1990)Productivity and American Lea…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Technology in Services (1987)Technology in ServicesContexts and Challenges of Organizational Innovation in Public Services (2013)Contexts and Challenges of Or…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Technical Change and the Aggregate Production Function (1957)Increasing Returns and Long-Run Growth (1986)On the mechanics of economic development (1988)How Do You Measure a “Technological Revolution”? (2010)Human Resource Management and Productivity (2010)Financing constraints, R&D investments and innovative performances: new empirical evidence at the firm level for Europe (2015)Wikis, blogs and podcasts: a new generation of Web-based tools for virtual collaborative clinical practice and education (2006)Full Disclosure (2007)Public Health and Online Misinformation: Challenges and Recommendations (2019)The Internationalization of Higher Education: Motivations and Realities (2007)THE CASE FOR REGIONAL DEVELOPMENT INTERVENTION: PLACE‐BASED VERSUS PLACE‐NEUTRAL APPROACHES* (2012)What Is STEM? A Discussion About Conceptions of STEM in Education and Partnerships (2012)A new empirical approach to catching up or falling behind (1991)Innovation and economic performance in services: a firm-level analysis (2005)Tracking the Middle-Income Trap: What is it, Who is in it, and Why? (2012)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)Business Model Innovation: Opportunities and Barriers (2009)The Business Model: Recent Developments and Future Research (2011)Technology and Institutions: What Can Research on Information Technology and Research on Organizations Learn from Each Other?1 (2001)In the Social Factory? (2008)Regimes of Mobility Across the Globe (2012)Economics : an emerging small world? (2004)The Compact City Fallacy (2005)How social media transform migrant networks and facilitate migration (2013)Using cross-country variances to evaluate growth theories (1996)The empirics of growth and convergence: A selective review (1997)Innovation, employment and skills in services. Firm and sectoral evidence (2003)Eight types of product–service system: eight ways to sustainability? Experiences from SusProNet (2004)Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Customer Engagement (2011)
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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2003Open Innovation: The New Imperative for Creating and Profiting from Technology9,367 cited
  • 2005The World Is Flat: A Brief History of the Twenty-First Century4,211 cited
  • 2005Internet encyclopaedias go head to head1,978 cited
  • 2012The Experience Economy1,886 cited
  • 1997The Death of Distance: How the Communications Revolution Will Change Our Lives1,462 cited
  • 1991Productivity and American Leadership: The Long View.501 cited
  • 2006Intangible Capital and Economic Growth444 cited
  • 2002The death of distance: how the communications revolution is changing our lives427 cited
  • 1990Productivity and American Leadership: The Long View280 cited
  • 2003A case for service systems engineering235 cited
  • 1987Technology in Services223 cited
  • 2006Workforce Crisis: How to Beat the Coming Shortage of Skills And Talent191 cited
  • 2006Intangible Capital and Economic Growth189 cited
  • 2005Ten Rules for Strategic Innovators: From Idea to Execution87 cited
  • 2003Toward a decision informatics paradigm: a real-time, information-based approach to decision making

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  • 2013Contexts and Challenges of Organizational Innovation in Public Services4 cited