Citation map · Study

Application of machine learning to investigate heterogeneity in users’ perception of intercity train service quality in developing countries

16 references·9 citing·46 second hopsampled

this work references cited by second hop· second hop is a sample of the most-cited connections

References

2005‘Complacent Car Addicts’ or ‘Aspiring Environmentalists’? Identifying travel behaviour segments using attitude theory1,004 cited
2007Service Quality Attributes Affecting Customer Satisfaction for Bus Transit608 cited
2008Public transit user satisfaction: Variability and policy implications528 cited
2018Evaluating passenger satisfaction index based on PLS-SEM model: Evidence from Chinese public transport service245 cited
2014Effects of service quality and customer satisfaction on customer loyalty in high-speed rail services in Taiwan184 cited
2006The relationship between service quality and customer satisfaction: the example of CJCU library171 cited
2007Developing zones of tolerance for managing passenger rail service quality166 cited
2008A structural equation analysis of the QSL relationship with passenger riding experience on high speed rail: An empirical study of Taiwan and Korea161 cited
2011Measuring Commuters’ Perception on Service Quality Using SERVQUAL in Public Transportation144 cited
2014Heterogeneity in Perceptions of Service Quality among Groups of Railway Passengers136 cited
2010Determinants of Customer Satisfaction on Service Quality: A Study of Railway Platforms in India130 cited
2020Interrelationships among service quality factors of Metro Rail Transit System: An integrated Bayesian networks and PLS-SEM approach115 cited
2016The effects of service quality, image, and customer satisfaction on customer complaints and loyalty in high-speed rail service in Turkey: a proposal of the structural equation model

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

References

Cited by