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URBAN RAIL TRANSIT PASSENGER SERVICE QUALITY EVALUATION BASED ON THE KANO–ENTROPY–TOPSIS MODEL: THE CHINA CASE
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URBAN RAIL TRANSIT PASSENGER SERVICE QUALITY EVALUATION BASED ON THE KANO–ENTROPY–TOPSIS MODEL: THE CHINA CASE (2021)URBAN RAIL TRANSIT PASSENGER SERVICE QUAL…Using entropy-TOPSIS method to evaluate urban rail transit system operation performance: The China case (2018)Using entropy-TOPSIS method t…Project rankings for participatory budget based on the fuzzy TOPSIS method (2016)Project rankings for particip…A modified TOPSIS with a different ranking index (2016)A modified TOPSIS with a diff…Perceived Service Quality, Customer Satisfaction, and Behavioral Intentions (2015)Perceived Service Quality, Cu…Passenger satisfaction evaluation model for Urban rail transit: A structural equation modeling based on partial least squares (2015)Passenger satisfaction evalua…Index numbers for monitoring transit service quality (2015)Index numbers for monitoring …A hierarchical customer satisfaction framework for evaluating rail transit systems of Istanbul (2015)A hierarchical customer satis…Heterogeneity in Perceptions of Service Quality among Groups of Railway Passengers (2014)Heterogeneity in Perceptions …A multi-dimensional framework for evaluating the transit service performance (2013)A multi-dimensional framework…Measuring the satisfaction of multimodal travelers for local transit services in different urban contexts (2011)Measuring the satisfaction of…A hybrid approach based on SERVQUAL and fuzzy TOPSIS for evaluating transportation service quality (2011)A hybrid approach based on SE…Access to railway stations and its potential in increasing rail use (2008)Access to railway stations an…Measuring the quality of service for passengers on the hellenic railways (2007)Measuring the quality of serv…Evaluating rail transit benefits: A comment (2006)Evaluating rail transit benef…Effects of Urban Rail Transit Expansions: Evidence from Sixteen Cities, 1970-2000 (2005)Effects of Urban Rail Transit…Multiple Criteria Decision Making Kyoto 1975 (1976)Multiple Criteria Decision Ma…Sustainable Innovative Design of Elderly-Friendly Smart Medical Products: An Integrated Model (2024)Sustainable Innovative Design…Research on Leased Space of Urban Villages in Large Cities Based on Fuzzy Kano Model Evaluation and Building Performance Simulation: A Case Study of Laojuntang Village, Chaoyang District, Beijing (2024)Research on Leased Space of U…Exploring the Key Priority Development Projects of Smart Transportation for Sustainability: Using Kano Model (2022)Exploring the Key Priority De…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Structural Equations with Latent Variables. (1991)Authentic leadership development: Getting to the root of positive forms of leadership (2005)Neural networks for analyzing service quality in public transportation (2014)The relationship between norms, satisfaction and public transport use: A comparison across six European cities using structural equation modelling (2019)Location and Land Use: Toward a General Theory of Land Rent (1964)Urban Travel Demand: A Behavioral Analysis (1977)The Truly Disadvantaged. The Inner City, the Underclass, and Public Policy. By William Julius Wilson. Chicago: University of Chicago Press, 1987. 254p. $19.95. (1988)Land and Residential Property Markets in a Booming Economy: New Evidence from Beijing (2006)Understanding China's Urban Pollution Dynamics (2013)Transportation Costs and the Spatial Organization of Economic Activity (2015)WHITE PAPER, European transport policy for 2010 : time to decide (2004)Walking and Cycling for Healthy Cities (2010)Perceived accessibility, mobility, and connectivity of public transportation systems (2015)Travel satisfaction with public transport: Determinants, user classes, regional disparities and their evolution (2016)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Marketing management: analysis. planning. implementation and control (2000)Satisfaction: a behavioral perspective on the consumer (2010)Effects of service quality and customer satisfaction on customer loyalty in high-speed rail services in Taiwan (2014)Multi-criteria approaches for urban passenger transport systems: a literature review (2014)Fuzzy sets (1965)The Analytic Hierarchy Process (1985)An integrated novel interval type-2 fuzzy MCDM method to improve customer satisfaction in public transportation for Istanbul (2013)Fuzzy VIKOR method: A case study of the hospital service evaluation in Taiwan (2014)MULTIPLE CRITERIA DECISION-MAKING TECHNIQUES IN TRANSPORTATION SYSTEMS: A SYSTEMATIC REVIEW OF THE STATE OF THE ART LITERATURE (2015)The positive utility of the commute: modeling ideal commute time and relative desired commute amount (2001)The effects of attitudes and personality traits on mode choice (2005)Public transit user satisfaction: Variability and policy implications (2008)The effects of airline and high speed train integration (2013)Determining the service quality of the city bus service based on users’ perceptions and expectations (2018)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Corporate social responsibility and customer loyalty in intercity bus services (2017)Evaluating passenger satisfaction index based on PLS-SEM model: Evidence from Chinese public transport service (2018)Who left riding transit? Examining socioeconomic disparities in the impact of COVID-19 on ridership (2020)Compromise solution by MCDM methods: A comparative analysis of VIKOR and TOPSIS (2003)Multiple Attribute Decision Making: Methods and Applications (2011)A state-of the-art survey of TOPSIS applications (2012)A novel failure mode and effect analysis model for machine tool risk analysis (2018)Some q-rung orthopair fuzzy Hamacher aggregation operators and their application to multiple attribute group decision making with modified EDAS method (2019)A review on TOPSIS method and its extensions for different applications with recent development (2023)The Measurement of Productive Efficiency (1957)Measuring the efficiency of decision making units (1978)Some Models for Estimating Technical and Scale Inefficiencies in Data Envelopment Analysis (1984)Coupling coordination degree for urbanization city-industry integration level: Sichuan case (2020)Assessment of alternative railway systems for sustainable transportation using an integrated IRN SWARA and IRN CoCoSo model (2022)The spatiotemporal effects of environmental regulation on green innovation: Evidence from Chinese cities (2023)A NEW METHODOLOGY FOR ORDINAL MULTIOBJECTIVE DECISIONS BASED ON FUZZY SETS (1993)A Bibliographic Survey of the Activities and International Nature of Multiple Criteria Decision Making (1996)Contributions of Professor William W. Cooper in Operations Research and Management Science (2008)
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References

  • 2008Access to railway stations and its potential in increasing rail use374 cited
  • 2015Passenger satisfaction evaluation model for Urban rail transit: A structural equation modeling based on partial least squares280 cited
  • 2007Measuring the quality of service for passengers on the hellenic railways265 cited
  • 2011A hybrid approach based on SERVQUAL and fuzzy TOPSIS for evaluating transportation service quality263 cited
  • 2016A modified TOPSIS with a different ranking index259 cited
  • 2005Effects of Urban Rail Transit Expansions: Evidence from Sixteen Cities, 1970-2000206 cited
  • 1976Multiple Criteria Decision Making Kyoto 1975187 cited
  • 2018Using entropy-TOPSIS method to evaluate urban rail transit system operation performance: The China case153 cited
  • 2014Heterogeneity in Perceptions of Service Quality among Groups of Railway Passengers136 cited
  • 2011Measuring the satisfaction of multimodal travelers for local transit services in different urban contexts117 cited
  • 2013A multi-dimensional framework for evaluating the transit service performance116 cited
  • 2015A hierarchical customer satisfaction framework for evaluating rail transit systems of Istanbul111 cited
  • 2016Project rankings for participatory budget based on the fuzzy TOPSIS method111 cited
  • 2015Perceived Service Quality, Customer Satisfaction, and Behavioral Intentions

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107 cited
  • 2006Evaluating rail transit benefits: A comment106 cited
  • 2015Index numbers for monitoring transit service quality95 cited
  • Cited by

    • 2024Sustainable Innovative Design of Elderly-Friendly Smart Medical Products: An Integrated Model12 cited
    • 2024Research on Leased Space of Urban Villages in Large Cities Based on Fuzzy Kano Model Evaluation and Building Performance Simulation: A Case Study of Laojuntang Village, Chaoyang District, Beijing9 cited
    • 2022Exploring the Key Priority Development Projects of Smart Transportation for Sustainability: Using Kano Model8 cited